It's 9 a.m. on Monday morning. Twenty staff members have called in sick.

There are hundreds of e-mails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they?

You're not alone! People all over the world are dealing with the same issues. But how do you connect with them?

Become a Certified Workforce Planning Professional (CWPP)!

Our CWPP Program is an excellent way to establish yourself as a member of the contact center workforce planning community.

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SWPP Annual Conference

Plan to attend the only conference dedicated specifically to contact center workforce management held each year in Nashville, TN.

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Workforce Management Professional of the Year

SWPP is pleased to sponsor the Workforce Management Professional of the Year award, which recognizes a workforce management professional who has shown outstanding leadership in the industry.

Thank you SWPP Conference Attendees!

At our SWPP Annual Conference, we sponsor a service project to put together fleece blankets - donated to the TN Department of Children’s Services for children displaced from their homes. A blanket may be the only thing that these children have to comfort them in a time of upheaval. Thank You!

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The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.