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Tip of the Week
- Accentuate the positive!
August 29 –
When explaining Power of One concepts to frontline staff, try to accentuate the positive and not the negative.
Staffing and service tradeoffs are often explained in the sense of how much worse service will be and how high occupancy will be when one agent is not in place as planned. Instead of this ...
September 14, 2016Fundamentals of WFM Web Series: Scheduling Strategies: Definitions and Decisions for Successful Schedules
October 12, 2016Fundamentals of WFM Web Series: Managing Schedule Adherence: Creating a Culture of In Place and On Time
November 9, 2016