The Society of Workforce Planning Professionals - SWPP The Society of Workforce Planning Professionals - SWPP
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It's 9 a.m. on Monday morning. Twenty staff members have called in sick. There are hundreds of emails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they?

You're not alone! There are people all over the world dealing with the same issues you are. But how do you connect with them?

Join the Society of Workforce Planning Professionals (SWPP) and become a part of an organization designed specifically to facilitate education and networking among workforce planners and managers.

SWPP provides its membership with a variety of benefits, including quarterly newsletters, regional networking meetings, online forums, an annual conference, a professional certification and more.

So don't wait another minute - get connected by joining SWPP.

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ContactCenterWorld
CRM XChange

Click here to complete the SWPP
quarterly survey.

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Introducing the Quality Assurance & Training Connection!

Check out the new membership association designed specifically for quality assurance and training professionals in the call center. Click here to visit the new association website and see what exciting information is waiting for you there!

Congratulations to Drexel Fitzwater of Vangent Inc., who was named 2009 Workforce Management Professional of the Year.

Click here to read more about Drexel and the other finalists for this prestigious award.

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Tip of the Week

June 29

Plan, do, check, act!

W. Edwards Deming in the 1950's proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements.

more...


Click here for more information about becoming a Certified Workforce Planning Professional!

A new book from SWPP!
Workforce Management Expert Solutions: Best Practices from SWPP’s Workforce Wizard Series

Call Center Staffing - The Complete Practical Guide to Workforce Management

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The Call Center School

Mark your calendar for the
2009 SWPP Annual Conference

March 18-20, 2009.
Opryland Hotel
Nashville Tennessee
Click here for more information.

Workforce Professionals



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