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Tip of the Week
- Centralize the non-core “stuff.”
November 13 –
Does this sound familiar? You are responsible for Forecasting, Scheduling and Real-Time Management, but because your team is around after hours, you also hand out spare headsets when agents have a broken one, and sometimes you hand out paychecks after HR goes home.
As a Workforce Planning professional and as a Consultant, I have ...