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Tip of the Week
- Right time vs. time off the phones.
May 2 –
We all know time off the phones can be critical in order to process service request or customer inquiries that come in.
Do we really know what the right amount of time is per an agent?
Are we giving to much/too little?
Do you rely on what the team leads/managers tell you who needs what?
May 10, 2016
May 18, 2016
June 8, 2016Fundamentals of WFM Web Series: Creating Monthly Forecasts: A Forward Look at the Next Twelve Months