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- New laws on overtime and contact center management.
August 22 –
“Did you really think we want those laws observed? said Dr. Ferris. “We want them to be broken. You’d better get it straight that it’s not a bunch of boy scouts you’re up against … We’re after power and we mean it … There’s no way to rule innocent men. The ...
September 14, 2016Fundamentals of WFM Web Series: Scheduling Strategies: Definitions and Decisions for Successful Schedules
October 12, 2016Fundamentals of WFM Web Series: Managing Schedule Adherence: Creating a Culture of In Place and On Time
November 9, 2016