It's 9 a.m. on Monday morning. Twenty staff members have called in sick. There are hundreds of emails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they? You're not alone! There are people all over the world dealing with the same issues you are. But how do you connect with them? Join the Society of Workforce Planning Professionals (SWPP) and become a part of an organization designed specifically to facilitate education and networking among workforce planners and managers. SWPP provides its membership with a variety of benefits, including quarterly newsletters, regional networking meetings, online forums, an annual conference, a professional certification and more. So don't wait another minute - get connected by joining SWPP. Introducing the Quality Assurance & Training Connection! Check out the new membership association designed specifically for quality assurance and training professionals in the call center. Click here to visit the new association website and see what exciting information is waiting for you there! Congratulations to Adelina Petrov of International Cruise & Excursions (ICE), who was named 2008 Workforce Management Professional of the Year. Click here to read more about Adelina and the other finalists for this prestigious award. Click here to complete the SWPP quarterly survey. Mark your calendar for the 2008 SWPP Annual Conference March 26-28, 2008. Opryland Hotel Nashville Tennessee Click here for more information.

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Tip of the Week 05/05/08 How to measure forecasting performance. A Forecaster is generally measured by their output, and typically, this output is limited to the simple calculation of Forecast Accuracy. Because of the number of factors that can affect the actual calls, especially those that are unforeseen, this can put a forecaster at an extreme disadvantage. more... Click here for more information about becoming a Certified Workforce Planning Professional! Special offer for SWPP Members!