IEX Corporation, a NICE company, is a leading global provider of contact center workforce management and business optimization solutions.

2425 N. Central Expressway
Richardson, Texas 75080
+1 972 301 1300
www.iex.com

Key Personnel

Debbie May
President & General Manager

Jim Quiggins
VP, Global Sales & Marketing

Jim Della Chiesa
VP of Sales, Americas

Art Olender
Managing Director, IEX Europe

Rick Glew
Director of Marketing

Business Contact

LeAnn Ratliff
leann.ratliff@iex.com
Phone: +1 972 301 1789
Fax: +1 972 643 4524

At IEX, we continually create new ways to boost your contact center’s performance. Our workforce management solutions let you quickly realize newfound operational efficiencies and cost savings. Our contact center products help you:

Improve planning Enhance performance Streamline tasks Integrate data

More than 3,100 contact centers, with over 900,000 agents in more than 45 countries, realize tangible results with IEX solutions. We fulfill the promise of cost-effective workforce management and contact center optimization by delivering best-in-class technologies. Our workforce management, strategic planning and performance management tools work together to bring you unsurpassed levels of performance.

Workforce Management
The TotalView Workforce Management system enables you to accurately forecast, plan, schedule and manage agent activity. Designed around an innovative “smart” architecture, the system provides a single, comprehensive platform for managing performance across your entire operation. TotalView provides a 360-degree view of agent activity through seamless integration of staffing information with quality monitoring, contact statistics, enterprise metrics and human resource data.

Strategic Planning
The IEX advanced planning system lets you easily develop budgets, staff plans and service quality forecasts. This data is balanced against variance and risk assessment reports to help you easily discern the impact of business changes on your plans and requirements. With it, you will be able to quickly identify
performance-optimizing service goals and infrastructure configurations.

Performance Management
The IEX advanced performance management solution allows you to align performance goals across the organization, clearly communicate results and ensure prompt action. It will personalize performance metrics and information for all roles and levels in the organization – from agents to executives – using automated alerts, tasks, forms, dashboards and messages.

A Track Record Of Success
When investing in a solution from IEX, you get more than just a product – you get the wealth of experience that goes with it. Contact centers around the world have relied on our unique combination of people, products and services since 1988. And they continue to turn to us for:

• Recognized market leadership and industry expertise

• Innovative software solutions

• Unparalleled implementation, support and consulting services

• The industry’s largest workforce management user conference

• A proven track record of strength and stability

Ensuring Your Success
At IEX, a total-solution approach to service ensures our customers receive full benefit from our contact center solutions. Our full range of installation, training, consulting and support services are all coordinated and focused on establishing an environment that enables successful deployment and efficient contact center performance.

With our unique combination of people, processes and technology, an investment in IEX gets you more than just a product. It is a total solution for improving planning, enhancing performance, streamlining tasks and integrating data.