Board of Advisors

The SWPP Board is comprised of professionals with a wide variety of industry-specific skills and experience.

The SWPP  Board of Advisors is composed of recognized call center industry leaders and workforce planning experts.  This group provides leadership for SWPP and directs many of its activities.

Here is a list of the SWPP Board of Advisors:

Louise Andrew – Fairmont Hotels & Resorts

David Birch – USAA

Michele Shira Borboa – Contact Center Resources

Jeff Bretana – Navy Federal Credit Union

Debbie Davis-Greene – Trase Miller

Drex Fitzwater – Vangent

Todd Gladden – DeNOVO Consulting Group

Kim Newkirk Henderson – Bluegreen Corporation

Kristi White Holcombe – American Home Shield

Marshall Lee – Carewise Health

Victoria Marcella – VW Credit

Sandra McFatridge – Travelers

Rick Seeley – Convergys

W. Richard Spearrin, Jr. – The Call Center Consulting Group

Andy Wainwright – Toyota Financial Services

Christopher Watchorn — Canada Post Corporation

Duke Witte – Wyndham Worldwide