Board of Advisors

The SWPP Board is comprised of professionals with a wide variety of industry-specific skills and experience.

The SWPP  Board of Advisors is composed of recognized call center industry leaders and workforce planning experts.  This group provides leadership for SWPP and directs many of its activities.

Here is a list of the SWPP Board of Advisors:

Kirwyn Adderley – Walgreens

Louise Andrew – AccorHotels

David Birch – USAA

Michele Shira Borboa – Contact Center Resources

Jeff Bretana – Navy Federal Credit Union

Debbie Davis-Greene – Affinion Group

Bob Dobson – IHG

Drex Fitzwater – General Dynamics Information Technology (GDIT)

Todd Gladden – PlanMen

Jessica Harris – Cardinal Health

Kim Newkirk Henderson – Bluegreen Corporation

Kristi White Holcombe – Travelers

Marshall Lee – Firstsource Solutions

Victoria Marcella – VW Credit

Sandra McFatridge – CVS Caremark

Mark Rhodes – Edward Jones

Rick Seeley – Convergys

W. Richard Spearrin, Jr. – The Call Center Consulting Group

Andy Wainwright – Toyota Financial Services

Christopher Watchorn — Canada Post Corporation

Duke Witte – Wyndham Worldwide