Board of Advisors

The SWPP Board is comprised of professionals with a wide variety of industry-specific skills and experience.

The SWPP  Board of Advisors is composed of recognized call center industry leaders and workforce planning experts.  This group provides leadership for SWPP and directs many of its activities.

Here is a list of the SWPP Board of Advisors:

Kirwyn Adderley – Walgreens

Louise Andrew – AccorHotels

Michele Shira Borboa – Contact Center Resources

  Jeff Bretana – Navy Federal Credit Union

Debbie Davis-Greene – Affinion Group

Bob Dobson – StubHub

Drex Fitzwater – General Dynamics Information Technology (GDIT)

Todd Gladden – PlanMen

Jessica Harris – Cardinal Health

Kim Newkirk Henderson – Bluegreen Corporation

  Kristi White Holcombe – Travelers

Marshall Lee – Firstsource Solutions

Victoria Marcella – VW Credit

Sandra McFatridge – Nissan Group of North America

  Mark Rhodes – Edward Jones

  Rick Seeley – Convergys

W. Richard Spearrin, Jr. – The Call Center Consulting Group

Andy Wainwright – Toyota Financial Services

  Christopher Watchorn – Canada Post Corporation

Duke Witte – Wyndham Worldwide