Louise Andrew -- Fairmont Hotels & Resorts

David Birch -- USAA

Michele Shira Borboa - Contact Center Resources

Krissy Bunner - Carlson Hospitality Worldwide

Debbie Davis-Greene - Trase Miller

Drex Fitzwater -- Vangent

Todd Gladden - ProCore Solutions

Steve Gordon -- Hyatt Hotels

Kim Newkirk Henderson - Bluegreen Corporation

Kristi White Holcombe - FedEx

Marshall Lee -- Carewise

Sandra McFatridge - Medco Solutions

Dawn O'Connor - Sallie Mae

Rick Seeley - Convergys

W. Richard Spearrin, Jr. - HP

Andy Wainwright - Toyota Financial Services

Christopher Watchorn -- Canada Post Corporation

Duke Witte - Wyndham Worldwide