Call Quality Analyst – Garden City, NY or Maitland, FL – BPA Quality

Call Quality Analyst – Garden City, NY or Maitland, FL – BPA Quality

Posted On: 9-12-2016
Position Title: Call Quality Analyst
Job Location: Garden City, NY or Maitland, FL

BPA Quality is a world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. We are a member of the 5000Inc fastest growing companies, helping more than 100 companies across a variety of fields with a 25+ year history.

Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers.

The core of our business is providing Remote Call Monitoring Services where we evaluate interactions between Agents and Customers. From this Analysis we are able to provide detailed feedback that can be used to improve Agent performance as well as helping organizations develop overall strategies to improve Customer Service and Maximize Sales.

In addition to the analysis of customer/agent contacts, BPA provides proactive support and advice to help our clients use the resulting data. Whether it’s helping construct metrics to measure performance or providing training to help Supervisors coach more effectively, our objective is to develop a close working partnership with our Clients in their pursuit of excellence in customer service and customer engagement.

 

“This call may be monitored for Quality Assurance purposes”

The ideal candidate will have strong communication and customer service skills.  This is your chance to help develop other customer service professionals and assist organizations in improving their customer satisfaction, retain customers and increase sales!

 If you are interested in exploring employment opportunities in BPA Quality please:

 Apply:  by sending your resume and cover letter to employment@bpaquality.com

 

US Locations:

  • Garden City, New York 11530
  • Maitland, Florida 32751

 

Website:  to learn more about BPA Quality or apply online please visit www.bpaquality.com