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Verint Workforce Analyst – Multiple Locations – Health Dialog

Posted On: 03-23-2017 Position Title: Verint Workforce Analyst – Consultant/Temporary to Permanent Job Location: Bedford, NH, Scottsdale, AZ or San Antonio, TX Please submit resume and interest to humanresources@healthdialog.com Reports to:                Sr. Manager, Workflow Department:              Coaching Operations FLSA Status:             Salaried Full/Part Time:          Full-time Date:                           March 2017 Major Responsibilities and Essential Functions: Provide staffing schedule recommendations based on consistent and accurate …

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Workforce Analytics & Planning Manager – Mountlake Terrace, WA – Premera Blue Cross

Posted On: 03-22-2017 Position Title: Workforce Analytics & Planning Manager Job Location: Mountlake Terrace, WA Contact: Sarah Scott – Sarah.Scott@premera.com or 425.918.3175. Be part of a team that reinvents healthcare and go to work every day to improve peoples’ lives. Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than …

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Workforce Real-Time Analyst – Orlando, FL – Wyndham Vacation Ownership

Posted On: 3-13-2017 Position Title: Workforce Real-Time Analyst – Orlando, FL Job Location: Orlando, FL Apply Online: http://careers.wyndhamworldwide.com/jobs/workforce-planning-analyst-orlando-florida-1703696 Envision your career with one of the world’s largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you’ll discover the rewards of working in an energetic environment with caring …

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Workforce Management Manager – Irving, TX – Nissan Group of North American

Posted On: 3-13-2017 Position Title: Workforce Management Manager Job Location: Irving, TX Contact:laurel.leyva@nissan-usa.com Job Summary Responsible for overall WFM delivery, support and execution. Team has direct ownership over WFM Planning processes, Scheduling, Real-Time Management and governance; the creation, maintenance, automation, rollups and integrity of common staffing model; cross-functional alignment of initiative planning assumptions across Customer Operations. This position will be …

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Workforce Management Senior Analyst – Irving, TX – Nissan Group of North America

Posted On: 3-13-2017 Position Title: Workforce Management Senior Analyst Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The Senior Workforce Management (“WFM”) Analyst is expected to manage contact center resource schedules to ensure the workforce is optimally utilized and to assist in identifying opportunities for continuous improvement of operations.  This position is responsible for tracking historical key business indicators to …

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Workforce Management Analyst – Irving, TX – Nissan Group of North America

Posted On: 3-13-2017 Position Title: Workforce Management Analyst Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The Workforce Management (“WFM”) Analyst is responsible for monitoring and analyzing the NMAC Contact Center’s customer contact volume compared to staffing levels, both in real-time and historically. The analyst will apply knowledge and concepts of basic algebra and statistics to drive the decision-making process …

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Workforce Management Real-Time Coordinator – Irving, TX – Nissan Group of North America

Posted On: 3-13-2017 Position Title: Workforce Management Real Time Coordinator Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The WFM Real Time Coordinator is responsible for the daily efforts to provide an exceptional customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives .Incumbent must demonstrate a strong understanding of …

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Workforce Management Long-Term Planner – Multiple Locations – Great West Financial

Posted On: 03-10-2017 Position Title: Workforce Management Long-Term Planner Job Location(s): Denver, CO (DTC), Milwaukee, WI, Andover, MD, Overland Park, KS Apply Online: https://jobs-gwl.icims.com/jobs/13939/workforce-management-long-term-planner/job Position Highlights Be Bold Be Brilliant Would you like to be a part of one of America’s leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through …

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Manager of Workforce Management – Norfolk, VA – ADP

Posted On: 03-09-2017 Position Title: Manager of Workforce Management Job Location: Norfolk, VA Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?r=5000181846906&c=1046545&d=External&apply=true&rb=RECRUITICS ADP is hiring a Workforce Manager (Forecasting/Scheduling). The Workforce Forecasting/Scheduling Manager is responsible for ensuring that SBS meets answer performance and associate & client experience objectives across all contact channels. Manages a team of Forecast Analysts or Scheduling Analysts. Ensures an efficient workload /workforce balance through effective …

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Director, NA CS Workforce Operations – Salt Lake City, UT – ebay

Posted On: 03-09-2017 Position Title: Director, NA CS Workforce Operations Job Location: Salt Lake City, UT Apply Online: https://jobs.ebayinc.com/job/draper/director-na-cs-workforce-operations/403/4135690 We are hiring a leader for eBay’s Workforce Operations (Workforce Management) team supporting our North America Customer Service organization.  This leader is responsible for all aspects of the team including Forecasting, Capacity Planning, Short Term Planning & Scheduling, and Real Time Management in …

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