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Senior Customer Service Analyst – Detroit, MI

Posted On: 5-16-2015 Position Title: Senior Customer Service Analyst – 07267 Job Location: Detroit, MI Apply Online: Applicants can apply by visiting our careers website at www.dteenergy.com/careers and search job number 07267 or by following the link below. https://dteenergy.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=07267 This position resides within our Call Center Workforce Management Team. Our Call Center is a Multi-shift, Multi-site, Union environment. It consists of approximately …

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Workforce Management Senior Business Planning Analyst – Remote or Onsite

Posted On: 5-11-2015 Position Title: Workforce Management Senior Business Planning Analyst Job Location: Flexible – work from home or offices in Dearborn, MI & Melbourne, FL Company: Percepta Contact: Christian Grassa CGRASSA@ford.com Position Summary This position is responsible for the development of business staffing plans/models and forecasting workloads for both contact call center and back-office operations. Analyzes workload and staffing …

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Workforce Management Business Planning Analyst – Remote or Onsite

Posted On: 5-11-2015 Position Title: Workforce Management Business Planning Analyst Job Location: Flexible – work from home or offices in Dearborn, MI & Melbourne, FL Company: Percepta Contact: Christian Grassa CGRASSA@ford.com Position Summary The Workforce Management Business Planning Analyst will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for …

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WFM Analyst Sr. – Multiple Locations

Posted On: 5-6-2015 Job Title: WFM Analyst Sr. Job Location: Multiple Locations (Columbus, GA/ Denver, CO/ Indianapolis, IN/ Midland, GA) Company Name: Anthem Contact information: Shane Sarchet – shane.sarchet@adp.com Direct URL – http://careers.antheminc.com/jobs/descriptions/wfm-analyst-sr-multiple-locations-629-103150-chinook-montana-job-5352872 Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our …

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Business Information Analyst II – Multiple Locations

Posted On: 5-6-2015 Job Title: Business Information Analyst II- 103062 Job Location: Indiana, Colorado, Georgia or Virginia Contact Information: please direct them to our career section in our website: www.antheminc.com   Description This position is responsible for analyzing, reporting and developing recommendations on data related to multiple, varied business metrics. Primary duties may include, but are not limited to: Creates …

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Mgr. Workforce Management – Woodland Hills, CA or Denver, CO

Posted On: 5-6-2015 Job Title: Mgr. Workforce Management (job number 103190) Job Location: Woodland Hills, CA or Denver, CO Company Name: Anthem, Inc. Contact Information: please direct them to our career section in our website: www.antheminc.com   Description This position manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to:   Monitors …

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WFM Analyst – Midland/Columbus, GA & Louisville, KY

Date Posted: 5-6-2015 Job Title – WFM Analyst Job Location – Midland/Columbus, GA & Louisville, KY Company Name – Anthem Contact information – Shane Sarchet – shane.sarchet@adp.com Direct URL – http://www.careers.antheminc.com/jobs/descriptions/wfm-analyst-midlandcolumbus-ga-louisville-ky-629-103051-columbus-georgia-job-5346831   Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, …

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WFM Analyst – Denver, CO or Newbury Park, CA

Posted On: 5-6-2015Job Title – WFM Analyst Job Location – Denver, CO & Newbury Park, CA Company Name – Anthem Contact information – Shane Sarchet – shane.sarchet@adp.com Direct URL – http://careers.antheminc.com/jobs/descriptions/wfm-analyst-denver-co-newbury-park-ca-629-103052-newbury-park-california-job-5341457   Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, …

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Call Flow Analyst – Madison, WI or St Joseph, MO

Posted On: 5-4-2015 Position Title: Call Flow Analyst Job Location: Madison, WI or St Joseph, MO Position Objective Call Flow Analysts assist management in ensuring superior customer service and cost-effective operations by providing daily analysis, reporting, and recommendations regarding customer contact center call and workflow. They develop call and workflow forecasts and create contact center representative schedules accordingly, matching staffing …

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Workforce Analyst – Hilliard, OH

Posted On: 4-29-2015 Position Title: Workforce Analyst Job Location: Hilliard, OH Job Description: BMW Financial Services NA, LLC is one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG.  Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide.  …

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