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Category Archive for: ‘Jobs’

Software Administrator Workforce Management – Chicago, IL or Virtual

Posted On: 3-19-2015 Position Title: Software Administrator Workforce Management Job Location: Chicago, IL or Virtual Contact: Justin.rechter@grainger.com Job Description   Date: Job Title: Location: Reports To: Functional Area:   Primary Function:   For additional help click on the ‘More Information’ button below         This section summarizes the purpose/primary function of the job (in 2-4 sentences).   Software Administrators …

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Command Center Analyst – Aurora, CO

Posted On: 3-19-2015 Position Title: Command Center Analyst Job Location: Aurora, CO Apply At: http://careers.staples.com/jobs/customer-service-contact-centers/command-center-analyst-aurora-14383152/ Job Title: Command Center Analyst Job Grade: 32 Reports To: Command Center Manager Job Code: 973032 Department: Workforce Management Business Unit: CANDL PURPOSE OF JOB Manage the intraday operation of the NAD and Third Party Customer Service Contact Centers coordinating all activities to meet service …

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Director Telecom/ IVR Technology – Customer Operations – Atlanta, GA

Posted On: 3-13-2015 Position Title: Director Telecom/ IVR Technology – Customer Operations Job Location: Atlanta, GA Job Title: Director Technology – Customer Operations Job Purpose Lead, direct, and guide technology teams in solutioning, designing, and converging various self-service call center technology platforms (dialers, CTI, IVR) while supporting day to day operations processes from a technology perspective in a Cable / …

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VP Customer Care- Workforce Management – Atlanta, GA

Posted On: 3-13-2015 Position Title: VP Customer Care- Workforce Management Job Location: Atlanta, GA Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast …

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WFM Technical Solutions Engineer – Paramus, NJ

Posted On: 3-12-2015 Position Title: WFM Technical Solutions Engineer Job Location: Paramus, NJ Company: NICE Systems Position Summary The WFM Technical Solution Engineer works in cohesive partnership with the Functional Consultant, and is the primary technical resource for the field sales force. Solution Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, and …

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Vice President, Sales Service – New York, New York

Posted On: 3-12-2015 Position Title: Vice President, Sales Service Job Location: New  York, New York Position Title: Manager- Workforce Management Department: Direct Sales Date: 11/07/14 Reports To: Vice President, Sales Service Cost Center:   Submitted By: Laura Benner Submitter’s Title: HR Director Comp dept use only Phone Number: 6675 Location: 200 Fifth Avenue Job code:   Please select:  New Position …

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Manager, Customer Care Operations & Workforce Management – Grand Rapids, MI

Posted On: 3-12-2015 Position Title: Manager, Customer Care Operations & Workforce Management Job Location: Grand Rapids, MI Company Name: Priority Health Contact Information: https://careers.spectrumhealth.org/app/SHMobileTalentAcquisition/jobs/description/5475 Position Summary Accountable for the day-to-day operations of the companywide IVR system. Responsible for managing the resource planning, scheduling and telephony operations as well as workforce planning and integration to optimize customer service to meet all …

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Workforce Manager/Analyst – Gaithersburg, MD

Posted On: 3-10-2015 Position Title: Workforce Manager/Analyst Job Location: Gaithersburg, MD To apply, please contact Jeff Davis (davisj@medimmune.com) and Allison Mai (maia@medimmune.com) Job Description Position Title:   Workforce Manager/Analyst (Temp – Permanent) Division:          Access Services Department:     Contact Center Operations Reports To:      Access 360 Associate Director of Operations Summary: Responsible for maintaining an efficient contact center operation.  Partners with the management team …

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DIRECTOR – RESOURCE MANAGEMENT – Tempe, AZ

Posted On: 3-9-2015 Position Title: DIRECTOR – RESOURCE MANAGEMENT Job Location: Tempe, Arizona Apply At: https://www.linkedin.com/jobs2/view/31064671 Company: Express Scripts JOB DESCRIPTION: Critical leader in the Express Scripts Resource Management Group, managing staffing levels within our member and pharmacy help desk call centers. Specifically, this individual leads the Real Time Management and Global Command Center teams. The team is responsible for …

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Senior Analyst – WFM Intraday – Memphis, TN

Posted On: 3-9-2015 Position Title: Senior Analyst – WFM Intraday Job Location: Memphis, TN Apply Online At: https://jobs-alsac.icims.com/jobs/9755/senior-analyst—ecc%2c-workforce-management-%28wfm%29-intraday/job Job Purpose: The Senior Intraday Analyst, will work on a team charged with monitoring call volume, service levels, system performance and resource utilization and making Intra-Day adjustments to effectively balance service performance, staffing and the workload across the network (internal and outsource …

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