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Customer Service Specialist – Peoria, IL – Ameren Illinois

Posted On: 11-10-2017 Position Title: Customer Service Specialist (Workforce Optimization Forecasting) Job Location: Peoria, IL Apply Online: https://erecruit.ameren.com/psc/ps/CUSTOMER/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteId=2& About the Position Ameren Illinois delivers energy to 1.2 million electric and 812,000 natural gas customers in Illinois. Our mission is to power the quality of life. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com …

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Workforce Analyst Lead – Eagen, MN – Thomson Reuters

Posted On: 10-31-2017 Position Title: Workforce Analyst Lead Job Location: Eagen, MN Apply Online: https://thomsonreuters.wd5.myworkdayjobs.com/External_Career_Site/job/USA-Eagan-610-Opperman-Dr/Workforce-Analyst-Lead_JREQ093212-1 Major Areas of Accountability: Forecasting contact volume and staffing requirements Determining optimal work schedules and coordinates the effective scheduling of department meetings, training sessions, and vacations Monitor daily call center performance and make adjustments to ensure that department response time and service goals are met Build statistical …

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Workforce Planning and Development Director – Pasadena, CA – Kaiser Permanente

Posted On: 10-30-2017 Position Title: Workforce Planning and Development Director Job Location: Pasadena, CA Apply Online: http://jobs.kp.org Health is our business Make it yours. At Kaiser Permanente, we realize that it takes more than expert medical care to be one of the nation’s leading health care providers and not-for-profit health plans. It takes advanced technologies, state-of-art facilities, and the people …

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Workforce Management Scheduling Supervisor – Pleasant Prairie, WI – Uline

Posted On: 10-28-2017 Position Title: Workforce Management Scheduling Supervisor Job Location: Pleasant Prairie, WI Contact: evelina.matveyev@uline.com. Workforce Management Scheduling Supervisor Uline seeks a Workforce Management Scheduling Supervisor at its Corporate Headquarters in Pleasant Prairie, WI. POSITION RESPONSIBILITIES Manage daily RTA / scheduling operations. Assist in setting and monitoring performance standards. Partner with WFM analyst and forecasters to meet necessary staffing requirements. Act as point-of-contact for all …

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Command Center Manager – Pittsburgh or Erie, PA – Highmark

Posted On: 10-23-2017 Position Title: Command Center Manager Job Location: Pittsburgh, PA or Erie, PA Company Name: Highmark Apply Online: https://jobs.highmarkhealth.org/job-details/manager-command-center/J109003/2/ Seniority Level Mid-Senior level Industry Hospital & Health Care Employment Type Full-time Job Functions Information Technology Analyst Management Job description GENERAL OVERVIEW: Provide visibility to executive leadership that operations work inventory and performance is managed across all operational tiers to achieve …

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Speech Analytics Specialist – Garden City, NY – BPA Quality

Posted On: 10-19-2017 Position Title: Speech Analytics Specialist Job Location: Garden City, NY Contact:  employment@BPAQuality.com Job Title Speech Analytics Specialist Department Speech Analytics Location NY Research Center, or can work remotely Role reports to Manager, Speech Analytics   Job Purpose The Speech Analytics Specialist provides support to the Speech Analytics team by offering insights through speech analytics. In this role you will …

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Workforce Planning Analyst – Manchester, NH – Emerson Ecologics

Posted On: 10-16-2017 Position Title: Workforce Planning Analyst Job Location: Manchester, NH Apply Online: http://emersonecologics.atsondemand.com/index.cfm?fuseaction=512163.viewjobdetail&JID=591862&source=SWPP&cid=512163   Workforce Planning Analyst Emerson Ecologics provides professional-grade nutritional supplements to the integrative healthcare community, offering thousands of products from over 275 of the world’s top brands. We have a focus on developing the best software solution for our customers, and are transforming the way that …

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Senior Workforce Management Analyst – Rancho Cordova, CA – Dignity Health

Posted On: 10-10-2017 Position Title: Senior Workforce Management Analyst Job Location: Rancho Cordova, CA Contact: Arturo.Guerrero@DignityHealth.org The Workforce Management (WFM) Analyst is expected to manage contact center resource schedules to ensure workforce is optimally utilized and to assist in identifying opportunities for continuous improvement of operations. The WFM Analyst will be responsible for forecasting call volume, scheduling of contact center staff resources, …

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Sr. Workforce Management Specialist – Syracuse, NY – EmblemHealth Services

Posted On: 10-02-2017 Position Title: Sr. Workforce Management Specialist Job Location: Syracuse, NY Company: EmblemHealth Services Contact: Suzanne Gallagher-Reid Apply Online: http://emblemhealth.com.contacthr.com/57903685 JOB DESCRIPTION: Careers at EmblemHealth: For nine decades, EmblemHealth has been making quality health care accessible and affordable for New Yorkers, and helping to make life better in the communities we serve. Our employees are proud of that …

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Manager.,Workforce Operations – Syracuse, NY – EmblemHealth Services

Posted On: 10-02-2017 Position Title: Manager.,Workforce Operations Job Location: Syracuse, NY Company: EmblemHealth Services Contact: Suzanne Gallagher-Reid Apply Online: http://emblemhealth.com.contacthr.com/57903641 JOB DESCRIPTION: Careers at EmblemHealth: For nine decades, EmblemHealth has been making quality health care accessible and affordable for New Yorkers, and helping to make life better in the communities we serve. Our employees are proud of that legacy and …

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