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Workforce Management Specialist – Chicago, IL – Alzheimer’s Association

Posted On: 07-18-2017 Position Title: Workforce Management Specialist Job Location: Chicago, IL Apply Online: http://alz.org/apps/jobs/JobSearchListing.asp?IDNum=2542&Chapter=National%20Office The Alzheimer’s Association is looking for a Workforce Management (WFM) Specialist to join our growing nonprofit Contact Center. The WFM Specialist is responsible for forecasting and scheduling agents of the 24/7 Contact Center for phone and off-phone activities. Additionally this position will compile, design and deliver …

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WFO Analyst – Salt Lake City, UT – StubHub

Posted On: 07-17-2017 Position Title: WFO Analyst Job Location: Salt Lake City, Utah Contact Information: kmceleney@stubhub.com Apply Online: https://www.linkedin.com/jobs/view/375713607/ ORGANIZATION: StubHub,www.stubhub.com (an eBay company NASDAQ: EBAY)StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they’ll love next. As the largest ticket marketplace in the …

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WFO Analyst – Salt Lake City, UT – StubHub

Posted On: 07-17-2017 Position Title: WFO Analyst Job Location: Salt Lake City, Utah Contact Information: kmceleney@stubhub.com Apply Online: https://www.linkedin.com/jobs/view/389236442/ Job description ORGANIZATION: StubHub,www.stubhub.com (an eBay company NASDAQ: EBAY)StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they’ll love next. As the largest ticket marketplace in …

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Workforce Optimization Specialist – Franklin, WI – Northwestern Mutual

Posted On: 07-01-2017 Position Title: Workforce Optimization Specialist Job Location: Franklin, WI Contact: Andrea Migliaccio – (414) 661-8099 – andrewmigliaccio@northwesternmutual.com What’s the role? The Workforce Optimization (WFO) Specialist is accountable to create accurate operational forecasts for volumes, average handle time and shrinkage based on historical patterns and predictive analytics utilizing advance time series forecasting techniques.  Collect, validate and complete analysis …

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Workforce Planning Manager – Burnaby, BC – FortisBC

Posted On: 07-01-2017 Position Title: Workforce Planning Manager Job Location: Burnaby, British Columbia, Canada Apply Online: https://careers2.hiredesk.net/viewjobs/JobDetail.asp?Comp=FortisBC&sPERS_ID=&TP_ID=1&JB_ID=&PROJ_ID={843DB9B7-D924-4140-9EA9-95F1DD3E5E42}&LAN=en-US&BackUrl=ViewJobs/Default.asp . Description: Position Overview Within a customer centric culture and in accordance with the organization’s strategic vision, core values and leadership/customer service competencies, reporting to the Manager, Customer Operations and Contact Centre, this position is responsible to provide leadership in the planning, implementation and maintenance of workforce …

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Program Manager Domestic/Offshore – Remote – Blackboard

Posted On: 06-23-2017 Position Title: Program Manager Domestic/Offshore* Job Location: Remote Apply Online: https://careers.blackboard.com/contact-center/position/program-manager-domestic-offshore-remote-or-97458-usa GTM – Domestic THE OPPORTUNITY With more than 5,000 global education clients, Blackboard is shaping the future of education services delivery around the world. We’re at the intersection of technology and education in a time of amazing innovation and disruption, and we’re serious about reimagining how …

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Sr. Forecast Analyst – Minneapolis, MN – Ameriprise Financial

Posted On: 06-13-2017 Position Title: Sr. Forecast Analyst Job Location: Minneapolis, MN Contact Information: Alexia Zarling, alexia.v.zarling@ampf.com Apply online: https://www.joinameriprise.com/ JobID: 8409BR   Responsibilities: Provide Analytical support for Ameriprise Service Delivery Service Operations Responsible for analyzing and forecasting call center staffing needs. Develop and maintain sophisticated forecasting models, and develop tools and techniques that enhance quality, and forecast accuracy. Responsible …

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Workforce Management Leader – San Antonio, TX – Security Service Federal Credit Union

Posted On: 06-07-2017 Position Title: Workforce Management Leader, Call Center Operations| Job Location: San Antonio, Texas Apply online: ssfcu.org/careers Position Overview Manages the call volume, staffing and scheduling for MCC operations. Analyzes historical volumes to proactively meet the changing needs of the membership and call center. Responsible for generating daily, weekly, monthly and annual performance and trend reports. Responsible for …

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Sr Workforce Analyst – Henderson, NV – Barclays

Posted On: 06-06-2017 Position Title:  Sr Workforce Analyst Job Location:  Henderson, NV Company:  Barclays Apply Online:  Barclays – Workforce Analyst – 90091165 Contact Info:  Dai Strong, dstrong@barclaycardus.com Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth management with an extensive presence in Europe, United States, and Asia. Barclays’ purpose is …

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Workforce Analyst – Henderson, NV – Barclays

Posted On: 06-07-2017 Position Title:  Workforce Analyst Job Location:  Henderson, NV Company:  Barclays Apply Online:  Barclays – Workforce Analyst – 90119992 Contact Info:  Dai Strong, dstrong@barclaycardus.com Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth management with an extensive presence in Europe, United States, and Asia. Barclays’ purpose is to …

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