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Manager Workforce Reporting – Detroit, MI

Posted On: 12-19-2014 Position Title: Manager – Workforce Reporting (OPE000BU) Job Location: Detroit (Bricktown) MI Recruiter: Flanagan, Natalie Hiring Manager: Proctor, Dennis Requisition Type Professional Job Descriptions Workforce Reporting (WFR) is a support team within the Service Operations division that is accountable for developing “authoritative reporting sources” and  standard Service Operations KPIs so the Contact Center Leaders can successfully manage …

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Sales Center Telephony Specialist – Atlanta, GA

Posted On: 12-19-2014 Position Title: SALES CENTER TELEPHONY SPECIALIST Job Location: Atlanta, GA The Sales Center Telephony/Workforce Specialist is responsible for all customer facing (inbound\outbound\Chat) Contact Center System Support, workforce planning activities and management of contact center technologies. This role requires a solid understanding of Telephony administration, skill based routing and dialer campaign development. In addition the position requires a …

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Workforce Management Coordinator

Posted On: 12-16-2014 Position Title: Workforce Management Coordinator Job Location: Rancho Cordova, CA   JOB DESCRIPTION: This position interprets data, formulates, and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels and performance guarantees. Uses independent judgment to matrix manage and shift staff …

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Forecasting Analyst I – San Antonion, TX or Phoenix, AZ

Posted On: 3-5-2014 Position Title:  Forecasting Analyst Job at USAA Job Location: San Antonio, TX or Phoenix, AZ Apply Now: By Accessing http://usaa.com/careers and referencing job number 21513 Job Number: 21513 PURPOSE OF JOB Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels. Ensures member service needs are met through accurate …

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Workforce Management Analyst – Skokie, IL

Posted On: 3-5-2014 Position Title: Workforce Management Analyst Job Location: Skokie, IL Company: Northshore University HealthSystems Position Overview We are currently seeking a Workforce Management (WFM) Scheduling & Real Time Adherence (RTA) Analyst for our Patient Access Department located at 4901 Searle Pkwy in Skokie, IL. This is a full-time position and is benefits eligible. Hours will be scheduled first …

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Member Care Traffic and Scheduling Analyst – Indianapolis, IN

Posted On: 6-13-2014 Position Title: Member Care Traffic and Scheduling Analyst Job Location: Indianapolis, IN Apply Online:  https://ch.tbe.taleo.net/CH06/ats/careers/requisition.jsp?org=ANGIESLIST&cws=1&rid=1041 Department: Member Care Operations Status: Full-Time FLSA Status:  Exempt Supervisor’s Title: Assistant Manager of Workforce Planning & Optimization GENERAL DESCRIPTION OF POSITION Incumbent serves as Member Care Traffic and Scheduling Analyst, part of a team responsible for optimal & efficient scheduling and …

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Data Analyst II – Tyler, TX

Posted On: 12-8-2014 Position Title:  Data Analyst II Job Location: Tyler, TX (1820 SSW Loop 323) Apply:  Suddenlink.com/careers – job id 8672 Data Analyst-II Job Purpose: Promotes the efficiency and productivity of various call center departments by developing and using data tracking systems; supporting and enhancing existing systems; compiling, analyzing and reporting individual, team and departmental performance data against corporate …

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Call Center Operations Analyst – Cincinnati, OH

Posted On: 11-26-2014 Position Title: Call Center Operations Analyst Job Location: Cincinnati, OH Contact: alwilliams@cornerstonebrands.com Company: Cornerstone Brands Inc (div of HSNi) Cornerstone Services Inc. is part of Cornerstone Brands, a family of leading home and apparel brands including Chasing Fireflies, Frontgate, Garnet Hill, Grandin Road, Improvements, and TravelSmith. Cornerstone is a division of HSNi (Nasdaq: HSNI),a $3 billion interactive …

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Sr Operations Workforce Manager – Cincinnati, OH

Posted On: 2-26-2014 Position Title: Sr Operations Workforce Manager Job Location: Cincinnati, OH Contact: alwilliams@cornerstonebrands.com Company Name Cornerstone Brands (div of HSNi) Cornerstone Brands seeks a dynamic, experienced manager to lead our Customer Care Operations team. You’ll play a key role in both tactical and strategic functions to establish best in class skills based routing strategies, drive dynamic – real …

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Lead Call Center Planning Analyst – Multiple Locations

Posted On: 7-1-2014 Job Title:  Lead Call Center Planning Analyst Job Location: Multiple Locations Company name: Wells Fargo   Wells Fargo Our next big investment is in you Let’s talk about taking your career to new heights You have a proven track record of success but you’re looking for more. More responsibility. More challenges. At Wells Fargo you’ll find that …

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