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Manager, Customer Service Workforce Management – Mississauga, ON

Posted On: 4-23-2015 Position Title: Manager, Customer Service Workforce Management Job Location: Mississauga, ON Apply Online: https://cpc.njoyn.com/cgi/xweb/XWeb.asp?clid=23060&Page=jobdetails&jobid=J0415-1302#.VTeFJtBEpic.email Job ID: J0415-1302 Category: Customer Service Location: Mississauga City / Province: Mississauga, Ontario Employment Type: Permanent, Full-time Open Positions: 1 Job Closing Date: (dd/mm/yyyy) 05/05/2015 Language Requirement: English essential Reporting to the Director of Customer Service Network Effectiveness, the Manager, Customer Service Workforce …

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Workforce Manager/Analyst – Gaithersburg, MD

Posted On: 3-10-2015 – updated 4-17-2015 Position Title: Workforce Manager/Analyst Job Location: Gaithersburg, MD To apply online: https://www.candidatecare.com/srccsh/RTI.home?r=5000015570610&c=921&d=medimmune.candidatecare.com&_dissimuloSSO=-vd5xBOGu_s:gzobZv1ThRLOytjcCkyTXn2-9hw Job Description Position Title:   Manager, Workforce Management Division:          Access Services Department:     Contact Center Operations Reports To:      Access 360 Associate Director of Operations Summary: Responsible for maintaining an efficient contact center operation.  Partners with the management team to share responsibility for meeting service …

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Sr. Workforce Analyst (Long-Term Planning) – Virtual

Posted On: 4-17-2015 Position Title: Sr. Workforce Analyst (Long-Term Planning) Job Location: Virtual Apply Online: www.bcdtravel.com Job Summary: In a call center, responsible for forecasting the right number to agents at the right times in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. Essential Job Duties Include: – Creates long-term forecasts derived …

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Workforce Analyst – Multiple Locations

Posted On: 4-17-2015 Position Title: Workforce Analyst Job Location: Lewisville, TX or Jacksonville, FL or Little Rock, AR Contact Information- please apply on our career’s site: https://www1.apply2jobs.com/Ally/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=2051&CurrentPage=1   Ally Overview Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise with the opportunity, experience and people to redefine the industry.   Ally’s automotive …

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Workforce Management Analyst (Scheduling and Forecasting) – Orem, UT

Posted On: 4-17-2015 Position Title: Workforce Management Analyst (Scheduling and Forecasting) Job Location: Orem, UT Company: Ancestry Contact: Daniel Benavides – Manager, Talent Acquisition – Member Services & Content – dbenavides@ancestry.com – M: 801.472.3636 – O: 801.705.7291 – 360 West 4800 North – Provo, Utah 84604   Ancestry is the world’s largest online resource for family history. We have helped …

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Call Center Operations Specialist – Naperville, IL

Posted On: 4-16-2015 Position Title: Call Center Operations Specialist Job Location: Naperville, IL Contact Information: Mariela Calvillo – Recruiter  apply online at aglresources.com/careers/careers.aspx Company Name – Pivotal Home Solutions Responsibilities: The Call Center Operations Support Specialists plays a key role in ensuring call center service and sales goals are met through the management of all scheduling and adherence processes. This …

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Operations Planning Manager – Multiple Locations

Posted On: 4-16-2015 Position Title: Operations Planning Manager Job Location: St Paul, MN, San Francisco, CA, or Portland, OR Omnichannel brings all of U.S. Bank to our customers by creating solutions that empower people to achieve financial dreams. We create simple, seamless experiences for our customers -  no matter how they choose to bank with us. The Operations Planning Manager …

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Care Center Workforce Optimization Manager – Madison, WI

Posted On: 4-10-2015 Position Title: Care Center Workforce Optimization Manager Job Location: Madison, WI Company: American Family Insurance HR Contact Yvette McNamara : YMCNAMAR@amfam.com Summary of job: This position leads a team responsible for intraday management for multiple care centers. The position is accountable for both long and short term forecasting, planning and resource allocation for real time workforce management. …

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Manager Customer Operations (Workforce Management) – Dublin, OH

Posted On: 4-10-2015 Position Title: Manager Customer Operations (Workforce Management) Job Location: Dublin, OH Apply at: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Dublin-Ohio/Manager-Customer-Operations–Workforce-Management-_R-10056477-1   Job Purpose Position Purpose: This position is responsible for managing the real time performance and monitoring of a multi skilled and multi-site contact center environment.  The individual will also lead, motivate and mentor a strong group of direct reports using Fiserv’s core …

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Workforce Management Analyst – Deerfield, IL

Posted On: 4-7-2015 Position Title: Workforce Management Analyst Job Location: Deerfield, IL AIM Specialty Health (AIM), a proud member of the WellPoint family of companies, is a leading specialty benefit management company with more than 20 years of experience and a growing presence in the management of radiology, cardiology, oncology, sleep medicine, and specialty pharmacy benefits.  AIM Specialty Health is …

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