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Sales Director – Western USA

Posted On: 10-14-2014 Position Title:   Sales Director-Western US Job Location: Western US Contact: Frank Keith – fkeith@intradiem.com Reports To: RVP- Sales Position Summary: The Sales Director will be responsible for attaining sales quota in a defined territory; including prospecting and selling into new accounts and existing customers. We are looking for a motivated, self-initiated individual with a proven track record …

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Sales Director – Northeast USA

Posted On: 10-14-2014 Position Title:   Sales Director Job Location: Northeast USA Contact: Frank Keith – fkeith@intradiem.com Reports To: RVP- Sales Position Summary: The Sales Director will be responsible for attaining sales quota in a defined territory; including prospecting and selling into new accounts and existing customers. We are looking for a motivated, self-initiated individual with a proven track record in …

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Sr. Workforce Specialist – Multiple Locations

Posted On: 10-13-2014 Position Title: Sr. Workforce Specialist – Multiple Locations Job Location: Multiple Locations Apply online: http://careers.travelers.com/job/Hartford-Sr_-Workforce-Specialist-Job-CT-06101/222491500/   Summary Travelers is seeking a Sr. Workforce Specialist to be part of a geographically dispersed, virtual Workforce Administration Group (WAG) that supports inbound, outbound, and back office functions.  This position is responsible for mid-and short-range schedule adjustments and intraday management including: …

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Manager of Quality Assurance Member Care – Indianapolis, IN

Posted On: 10-6-2014 Position Title: Manager of Quality Assurance Member Care Job Location: Indianapolis, IN Apply Online: https://ch.tbe.taleo.net/CH06/ats/careers/requisition.jsp?org=ANGIESLIST&cws=1&rid=931 Description GENERAL DESCRIPTION OF POSITION Angie’s List is seeking a Manager of Member Care Quality Assurance, responsible for delivering quality assurance programs & practices that drive business results for the multiple departments within the Member Care business function. Collaborates with Member Care …

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Director of Workforce Management – Las Vegas, NV

Posted On: 10-03-2014 Position Title: Director of Workforce Management Job Location: Las Vegas, NV Apply Online: http://mgmresortscareers.com/ Select a Brand MGM Resorts Operations Go Job Search Keyword(s) Search Director Workforce Management SECTION 1: GENERAL INFORMATION PROPERTY:   mgm resorts international operations Job Title:         Director of Workforce Management Department:  Call Center Operations Reports To:    Call Center Vice President FLSA STATUS:                                                 LEVEL: UNIFORM …

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Workforce Management Analyst IV (Forecasting) – Multiple Locations

Posted On: 9-26-2014 Position Title: Workforce Management Analyst IV (Forecasting) Job Locations: Located in either Framingham, Aurora, Kentucky, Rochester, Lincolnshire, Halifax, Mississauga, Regina Apply Online: http://careers.staples.com/jobs/customer-service-contact-centers/workforce-management-analyst-iv-forecasting-aurora-14351779/ Sr. Analyst – Forecasting is responsible for organizing, normalizing and analyzing historical data along with available business intelligence to produce a forecast of future daily workload.  Specifically, responsible for long-range, intermediate, and near-term forecasts …

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WFM Analyst II- Command Center Routing Position – Aurora, CO

Posted On: 9-26-2014 Position Title: WFM Analyst II- Command Center Routing Position. Job Location: Aurora, CO Apply Online: http://careers.staples.com/jobs/customer-service-contact-centers/wfm-analyst-ii-command-center-routing-aurora-14351878/ Manage the intraday operation of the NAD and Third Party Customer Service Contact Centers coordinating all activities to meet service level objectives throughout all hours of operation. Generate, review and analyze Business Unit reports. Actively communicate service delivery issues to other …

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Workforce Management Analyst IV (Planning) – Multiple Locations

Posted On: 9-26-2014 Position Title: Workforce Management Analyst IV (Planning) Job Locations: Framingham, Aurora, Kentucky, Rochester, Lincolnshire, Halifax, Mississauga, Regina Apply Online: http://careers.staples.com/jobs/customer-service-contact-centers/workforce-management-analyst-iv-planning-florence-14351798/ Using provided workload forecasts, staffing plans, and historical performance, the Sr. Planning Analyst is responsible for providing in-depth analysis, project management, and ad-hoc reporting aimed at increasing transparency and understanding of the Workforce Management planning processes in …

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Quality Assurance Manager – Warrendale, PA

Posted On: 9-25-2014 Position Title: Quality Assurance Manager Job Location: Warrendale, PA Position: Quality Assurance Manager Location: Warrendale, PA Reports to: Director of Subscriber Services   Brief Description: The QA Manager is responsible for coaching and mentoring QA Representatives, Team Leaders, Supervisors and Managers within Guardian’s corporate call centers to enhance and promote the standardization of quality assurance processes.   …

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Workforce Management Supervisor – Elkridge, MD

Posted On: 9-15-2014 Position Title: Workforce Management Supervisor Job Location: Elkridge, MD Position Description: Energize your career with one of Healthcare’s fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth …

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