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Workforce Manager – Charlotte, NC

Posted On: 1-28-2015 Position Title: Workforce Manager Job Location: Huntersville, NC Contact Information (and to Apply): salesandsupportctr@atd-us.com Company Website: www.atd-us.com As the nation’s leading tire distributor, ATD offers the products, programs and services to ensure that our customers and partners have every advantage in building the success of their businesses. Through decades of steady growth, we have emerged as the …

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Capacity/Forecasting Analyst – Salt Lake City, UT

Posted on: 1-28-2015 Position Title: Capacity/Forecasting Analyst Job Location: Salt Lake City, UT Apply Online: https://careers-clearlink.icims.com/jobs/1634/workforce-management-forecasting-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-336236808 Overview: CLEARLINK is the leading provider of content marketing and sales conversion services for top consumer brands, including DISH Network, Qwest, AT&T, Verizon, and Home Security among others. As a Workforce Management Forecasting Analyst this individual will be responsible for continuous updating and analysis of …

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Lead Call Center Planning Analyst – Multiple Locations

Posted On: 1-28-2015 Job Title:  Lead Call Center Planning Analyst Job Location: Multiple Locations Company name: Wells Fargo   Wells Fargo Our next big investment is in you Let’s talk about taking your career to new heights You have a proven track record of success but you’re looking for more. More responsibility. More challenges. At Wells Fargo you’ll find that …

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SALES CENTER TELEPHONY SPECIALIST

Posted On: 1-26-2015 Position Title: SALES CENTER TELEPHONY SPECIALIST Job Location: Kennesaw, GA Company: CAN Capital Contact: Marisa Hache, Recruiter – mhache@cancapital.com The Sales Center Telephony/Workforce Specialist is responsible for all customer facing (inbound\outbound\Chat) Contact Center System Support, workforce planning activities and management of contact center technologies. This role requires a solid understanding of Telephony administration, skill based routing and …

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Senior Workforce Management Analyst – Troy, MI

Posted On: 1-26-2015 Position Title: Senior Workforce Management Analyst Job Location: Flagstar Headquarters, Troy, MI 48098 Contact: Ashley Majeski 248-312-5013 ashley.majeski@flagstar.com Job Summary: The Senior Workforce Management Analyst will be responsible for creating call center short and long term forecasts, agent staffing recommendations, and WFM inter and intraday day reporting. The Senior Workforce Management Analyst will also be responsible for …

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Workforce Coordinator – Boston, MA

Posted On: 1-26-2015 Position Title: Workforce Coordinator Job Location: Boston, MA Job Description The Workforce Coordinator (WFC) is responsible for monitoring real time activity of agents, agent occupancy, forecasting accuracy by interval, and maintaining service level in a fast paced environment. Manage the scheduling of call center activity, team projects, team training, and meetings. Work directly with Supervisors, Managers, VP …

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Director Call Center Services – Cleveland, OH

Posted On: 1-22-2014 Position Title: Director Call Center Services Job Location: Cleveland, OH Year after year, Cleveland Clinic is ranked among the nation’s top hospitals by U.S.News & World Report. That’s why people from across the country and around the world come here for care. As leaders in basic and clinical research, we offer exceptional career opportunities, as well as …

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Workforce Management Director – Las Vegas, NV

Posted On: 1-22-2014 Position Title: Workforce Management Director Job Location: Las Vegas, NV To Apply:  http://mgmresortscareers.com/ Select a Brand MGM Resorts International Operations Go Job Search Keyword(s) Search Workforce Management Director SECTION 1: GENERAL INFORMATION PROPERTY: MGM Resorts International Operations Job Title: Workforce Management Director         Department: Contact Center Operations Reports To: Contact Center Vice President FLSA STATUS: Exempt          …

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Workforce Management Scheduling Analyst – Libertyville, IL

Posted On: 12-30-2014 Position Title: Workforce Management Scheduling Analyst Job Location: Libertyville, IL or Hillsboro, OR Company: VW Credit, Inc. Apply to: http://www.volkswagengroupamerica.com/careers.html   Job Summary Under the direct guidance of the Workforce Management Manager, this position will collectively take ownership for the Scheduling and Intra-day performance of the VW Credit, Inc. Service Centers. Using Aspect Workforce Management system, Aspect …

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Workforce Management Analyst – Phoenix, AZ

Posted on 12-30-2014 Position Title: Workforce Management Analyst Job Location: Phoenix, AZ Company Name – Arizona Public Service (APS) Contact Information – https://careers.pinnaclewest.com/psp/pserprd/CUSTOMER/HRMS/c/HRS_HRAM.HRS_CE.GBL Select Workforce Management Energy Delivery Analyst to see details and apply. Posting open 12/30-1/15 Summary: Perform simple to moderately complex technical, financial, operational, and / or decision support analyses of data, business cases, process or performance improvements, …

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