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Site Manager Quality & Customer Experience – Multiple Locations – Lowes

Posted On: 05-18-2017 Position Title: Site Manager Quality & Customer Experience Job Location: Indianapolis, Indiana; Albuquerque, New Mexico, and Wilkesboro, NC. Apply online: http://jobs.lowes.com/job/indianapolis/site-mgr-quality-and-cust-exp/1627/4339688   Job ID| 1178741BR Location Name| Lowes CSC Indianapolis Address| 6620 Network Way Employment Type I| Regular Employment Type II| Full-Time Line of Business| Corporate Department| 0238 – Contact Center Ops Support The Site Manager of …

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Senior Forecasting Analyst – Seattle, WA – Nordstrom

Posted On: 05-18-2017 Position Title: Senior Forecasting Analyst Job Location: Seattle, WA Contact Information: Danielle.m.crowley@nordstrom.com, 206-303-6741 and https://nordstrom.taleo.net/careersection/2/jobdetail.ftl?job=295239&lang=en&sns_id=mailto#.WRsewGGo5hY.mailto We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901. JOIN US WHERE IT ALL BEGAN. Whether you design clothes or business strategies, crunch numbers, lead projects or write code, we have …

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Sr. Manager Workforce Management – Salt Lake City, UT – Marriott Vacations Worldwide

Posted On: 5-08-2017 Position Title: Sr. Manager Workforce Management Job Location: Salt Lake City, UT Apply Online: https://careers.marriottvacationsworldwide.com/en-US/job/sr-manager-workforce-management/J3K5YX6311GTZG88WSD     Job Description Are you ready to grow your dream career while making others’ vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help …

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Real-Time WFM Analyst – Phoenix, AZ – Banner Health

Posted On: 5-01-2017 Job Title:  Real-Time WFM Analyst Job Location:  Phoenix, AZ Company:  Banner Health Apply Online: Banner Health Real-Time WFM Analyst – 198841 Contact Info:  Robert Krosting, robert.krosting@bannerhealth.com   Banner Health is expanding the workforce management (WFM) organization to support its customer service network.  The WFM team provides long-term demand forecasting and capacity planning, scheduling, real-time execution, and performance …

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WFM Scheduler – Phoenix, AZ – Banner Health

Posted On: 5-01-2017 Job Title:  WFM Scheduler Job Location:  Phoenix, AZ Company:  Banner Health Apply Online: Banner Health WFM Scheduler – 198839 Contact Info:  Sean Bohl, sean.bohl@bannerhealth.com   Banner Health is expanding the workforce management (WFM) organization to support its customer service network.  The WFM team provides long-term demand forecasting and capacity planning, scheduling, real-time execution, and performance reporting.  This …

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WFM Forecast Planning Specialist – Phoenix, AZ – Banner Health

Posted On: 5-01-2017 Job Title:  WFM Forecast Planning Specialist Job Location:  Phoenix, AZ Company:  Banner Health Apply Online: Banner Health WFM Forecast Planning Specialist – 198926 Contact Info:  Sean Bohl, sean.bohl@bannerhealth.com Banner Health is expanding the workforce management (WFM) organization to support its customer service network.  The WFM team provides long-term demand forecasting and capacity planning, scheduling, real-time execution, and …

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WFM IEX Scheduling Analyst – Work from Home – Apria Healthcare

Posted On: 4-26-2017 Position Title: WFM IEX Scheduling Analyst Job Location: Work from Home Apply Online: at www.apria.com, requisition #045782 Company Name: Apria Healthcare Requirements: This position is responsible for managing assigned intraday WFM processes in support of Apria’s Customer Care Center operations. A WFM Intraday Analyst will adjust staffing to achieve the business service level objectives to maximize efficiency and occupancy …

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Bilingual Quality Assurance Analyst (Contact Centre) – Markham, ON – Honda Canada Finance

Posted On: 04-14-2017 Position Title: Bilingual Quality Assurance Analyst (Contact Centre) Job Location: Markham, ON REPORTS TO: Supervisor, Customer Quality Centre Contact: Tatiana Ramputh   Tatiana_ramputh@ch.honda.com Job Description SCOPE OF POSITION: The incumbent will work within the Customer Quality Centre and is responsible for the evaluation of emails and recorded calls to ensure quality customer service and adherence to the policies …

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Sr Forecast Analyst – Franklin, MA OR Indianapolis, IN – Interactions

Posted On: 04-14-217 Position Title: Sr Forecast Analyst Job Location: Franklin, MA OR Indianapolis, IN Contact: Nisha Shah Sr Corporate Recruiter nshah@interactions.com 774 235 0519​ Description:  Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our …

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Workforce Management Business Analyst – Multiple Locations – WageWorks

Posted On: 04-14-2017 Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ or Louisville, KY Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626 Job Description OVERVIEW AND REPORTING RELATIONSHIP This position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely …

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