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Team Leader – Strategic Planning Analyst – Appleton, WI – Guardian Life

Posted On: 4-15- 2016 Position Title: Team Leader – Strategic Planning Analyst Job Location: Appleton, WI Contact: Scott Boyd – scott_boyd@glic.com   Guardian Overview: Guardian has a proud legacy, rooted in creating a better future for our customers and employees. Our reputation for integrity goes back to the company’s founding, over 150 years ago. We continue to succeed by improving …

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Sr. Manager of Workforce Planning and Performance Reporting – Kent or Spokane Valley, WA – BECU

Posted On: 4-15-2016 Position Title: Sr. Manager of Workforce Planning and Performance Reporting Job Location: Kent, WA – Spokane Valley, WA Apply Online: https://external-becu.icims.com/jobs/5460/sr-manager-workforce-planning-%26-performance-reporting/job How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members — which has made us the …

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Workforce Optimization Forecasting Specialist – Franklin, WI – Northwestern Mutual

Posted on: 4-10-2016 Position Title: Workforce Optimization Forecasting Specialist Job Location: Franklin WI Apply Online: https://jobs.northwesternmutual.com/job/Franklin-WFO-Rptg-Spec-WI-53132/335995300/ What’s the role? The Workforce Optimization (WFO) Specialist is accountable to create accurate operational forecasts for volumes, average handle time and shrinkage based on historical patterns and predictive analytics utilizing advance time series forecasting techniques.  Collect, validate and complete analysis on operational data to identify trends …

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Workforce Optimization Manager – Franklin, WI – Northwestern Mutual

Posted on: 4-7-2016 Position Title: Workforce Optimization Manager Job Location: Franklin, WI Apply Online: https://jobs.northwesternmutual.com/job/Franklin-Workforce-Optimization-Manager-WI-53132/334795700/ What’s the role? Develops, coordinates and manages the execution for Workforce development plans, strategy, and projects that support the operational areas of the company.  The manager works with the Operations leadership teams, vendors and internal partners to ensure the delivery of staffing plans and service level …

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Workforce Management Lead – Redmond, WA – Nintendo of America

Posted On: 4-7-2016 Position Title: Workforce Management Lead  (160000000V) Job Location: Redmond, WA Apply online: https://nintendo.taleo.net/careersection/jobdetail.ftl?job=160000000V&lang=en Nintendo of America Inc.   The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii U™ and Wii™ home consoles, and Nintendo 3DS™ and Nintendo DS™ families of portable systems. Since 1983, when …

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Manager, Workforce Management – Orlando, FL – Sedgwick Claims Management Services, Inc.

Posted On: 4/1/2016 Position Title: Manager, Workforce Management Job Location: Orlando, FL Apply at: https://www.sedgwick.com/careers/Pages/careersearch.aspx  and select FL, Mgr Workforce Management Contact: mary.tobee@sedgwickcms.com Manager, Workforce Management CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you …

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Data Analyst – Memphis, TN – Sedgwick Claims Management Services, Inc.

Posted On: 3/30/2016 Position Title: Data Analyst Job Location: Memphis, TN Apply at: https://www.sedgwick.com/careers/Pages/careersearch.aspx  and select TN, Data Analyst – Contact Centers Contact: mary.tobee@sedgwickcms.com Data Analyst CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you …

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Workforce Management – Percepta

Posted On: 3-25-2016 SEEKING WORKFORCE MANAGEMENT PROFESSIONALS WITH STRONG KNOWLEDGE BASE OF CREATING SHORT TERM & LONG TERM FORECASTING FUNCTIONS!!! TO APPLY FOR THIS FORECASTING WORKFORCE MANAGEMENT POSITION, FIRST COMPLETE THE APPLICATION at www.percepta.com AND E-MAIL RESUME DIRECTLY TO Richard.cunningham@percepta.com The Business Planning Analyst will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management …

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Supervisor Workforce Management – Phoenix, AZ – APS

Posted On: 03-22-2016 Position Title: Supervisor Workforce Management Job Location: Phoenix, AZ Apply at: https://careers.pinnaclewest.com/psp/pserprd/CUSTOMER/HRMS/c/HRS_HRAM.HRS_CE.GBL Supervisor Workforce Management Responsibilities The Supervisor of Workforce Management (WFM) responsible for managing and guiding teams to support operational workload planning and forecasting activities. Develops and motivates employees through regular coaching and feedback that leads to improved results. Establishes effective relationships with internal and external …

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Workforce Management Specialist – Cleveland, OH – Medical Mutual of Ohio

Posted On: 03-22-2016 Position Title: Workforce Management Specialist Job Location: Cleveland, OH Apply Online: https://www.medmutual.com/About-Medical-Mutual/Careers.aspx Company Name: Medical Mutual of Ohio Job Description Monitors and uses forecasted call volume to generate schedules. Maintains call center scheduling and proposes schedule modifications and resolves scheduling conflicts. Develops, manages and drives the reporting functions for the call center. Evaluates the efficiency of the …

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