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Workforce Scheduling Coordinator 3 – Colorado Springs, CO or Minnetonka, MN

Posted On: 8-29-2014 Position Title: Workforce Scheduling Coordinator 3 Job Location: Colorado Springs, CO or Minnetonka, MN Apply At: www.ecentralmetrics.com/url/?u=82382828896-239 Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, …

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Workforce Scheduling Coordinator 2

Posted On: 8-29-2014 Position Title: Workforce Scheduling Coordinator 2 Job Location: Apply At: www.ecentralmetrics.com/url/?u=58852828894-239 Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast …

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Senior Manager, Call Quality – Indianapolis, IN

Posted On: 8-25-2014 Position Title: Senior Manager, Call Quality Job Location: Indianapolis, IN Apply At: https://www5.apply2jobs.com/Interactions/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=114&CurrentPage=1 Requisition Number: 114 Job Title: Senior Manager, Call Quality Area of Interest: Quality Assurance Shift: Varies Preferred Language: English Position Type: Full Time – Regular City: Indianapolis State: Indiana Job Description: At Interactions client satisfaction is our top priority. To ensure we meet our …

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WFM Forecast Analyst – Tampa, FL

Posted On: 8-25-2014 Position Title: Workforce Management Forecast Analyst Job Location: Tampa, FL Contact: Kristin Reynolds – 813.289.1000 x7004551 kbealer@healthplan.com JOB DESCRIPTION Job Title: Workforce Management Forecast Analyst Location Tampa, FL Reports To: Manager, Workforce Management Date Created: Employment Status: Salaried/Exempt Date Updated: Department: Enrollment Services Salary Range: Position Description: The Forecast Analyst in Workforce Management is responsible for providing …

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Workforce Supervisor – Chattanooga,TN

Posted On: 8-19-2014 Position Title: Workforce Supervisor Job Location: Chattanooga,TN Contact Info: Erica Messinger @ 203-356-4244 or  Erica.Messinger@homeserveusa.com Job description: The Workforce Supervisor is responsible for the development of the workforce specialists to ensure that call center objectives such as SVL and Shrinkage are met.   The Supervisor would be tasked with managing the day to day activities of the team, …

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Resource Analyst-Work Planning – St. Louis, MO

Posted On: 8-18-2014 Position Title: Resource Analyst-Work Planning Job Location: St. Louis, MO (preferred) or Tempe, AZ Contact: Stephanie Lueders  – stephanie.lueders@edwardjobs.com Edward Jones is one of the nation’s fastest-growing financial services firms. We currently serve nearly 7 million clients through our network of more than 11,000 branch offices. We are seeking highly motivated, results-oriented individuals as we continue to …

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Workforce Management Analyst II (Quill) – CO, MN, or IL

Posted On: 8-18-2014 Position Title: Workforce Management Analyst II (Quill) Job Location: CO, MN, or IL Apply At: http://careers.staples.com/jobs/customer-service-contact-centers/workforce-management-analyst-ii-quill-aurora-14330043/ Manage the intraday operation of the Customer Service Contact Centres coordinating all activities across all sites to meet key performance indicators throughout hours of operation. Generate, review and analyze Business Unit reports. Actively communicate service delivery issues to other WFM team  …

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WFM Analyst III- Staff Planning located – Aurora, CO or Framingham, MA

Posted On: 8-18-2014 Position Title: WFM Analyst III- Staff Planning Job Location: Aurora, CO or Framingham, MA Apply At: http://careers.staples.com/jobs/customer-service-contact-centers/wfm-analyst-iii-staff-planning-aurora-14332879/ Using provided workload forecasts and other available data, the Staff Planning Analyst is responsible for creating accurate plans that reflect long-range, intermediate and near-term staffing and hiring needs for multiple lines of business.  Provide recommendations and guidance to support NAD …

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Command Center Team Manager – Aurora, CO

Posted On: 8-18-2014 Position Title: Command Center Team Manager Job Location: Aurora, CO Apply At:  http://careers.staples.com/jobs/customer-service-contact-centers/command-center-team-manager-aurora-14332877/ Provide exceptional leadership, clear direction, and continuous guidance to the WFM Command Center Team responsible for real time management throughout NAD Customer Service Contact Centers. Consistently and pro-actively partner  with business leaders to communicate KPI data that impacts service  delivery.  Analyze real-time call center …

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Manager, Customer Service Quality & Improvement – Ontario,CA

Posted on: 8-15-14 Position Title: Manager, Customer Service Quality & Improvement Job ID: J0814-0708 Category: Customer Service Location: where the successful candidate resides City / Province: nationally/nationalement, Ontario Employment Type: Permanent, Full-time Open Positions: 1 Job Closing Date: 31/08/2014 Language Requirement: English essential Reporting to the Director of Customer Service Network Effectiveness, the Manager, Customer Service Quality and Improvement is …

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