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Workforce Supervisor – Chattanooga,TN

Posted On: 8-19-2014 Position Title: Workforce Supervisor Job Location: Chattanooga,TN Contact Info: Erica Messinger @ 203-356-4244 or  Erica.Messinger@homeserveusa.com Job description: The Workforce Supervisor is responsible for the development of the workforce specialists to ensure that call center objectives such as SVL and Shrinkage are met.   The Supervisor would be tasked with managing the day to day activities of the team, …

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Resource Analyst-Work Planning – St. Louis, MO

Posted On: 8-18-2014 Position Title: Resource Analyst-Work Planning Job Location: St. Louis, MO (preferred) or Tempe, AZ Contact: Stephanie Lueders  – stephanie.lueders@edwardjobs.com Edward Jones is one of the nation’s fastest-growing financial services firms. We currently serve nearly 7 million clients through our network of more than 11,000 branch offices. We are seeking highly motivated, results-oriented individuals as we continue to …

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Workforce Management Analyst II (Quill) – CO, MN, or IL

Posted On: 8-18-2014 Position Title: Workforce Management Analyst II (Quill) Job Location: CO, MN, or IL Apply At: http://careers.staples.com/jobs/customer-service-contact-centers/workforce-management-analyst-ii-quill-aurora-14330043/ Manage the intraday operation of the Customer Service Contact Centres coordinating all activities across all sites to meet key performance indicators throughout hours of operation. Generate, review and analyze Business Unit reports. Actively communicate service delivery issues to other WFM team  …

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WFM Analyst III- Staff Planning located – Aurora, CO or Framingham, MA

Posted On: 8-18-2014 Position Title: WFM Analyst III- Staff Planning Job Location: Aurora, CO or Framingham, MA Apply At: http://careers.staples.com/jobs/customer-service-contact-centers/wfm-analyst-iii-staff-planning-aurora-14332879/ Using provided workload forecasts and other available data, the Staff Planning Analyst is responsible for creating accurate plans that reflect long-range, intermediate and near-term staffing and hiring needs for multiple lines of business.  Provide recommendations and guidance to support NAD …

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Command Center Team Manager – Aurora, CO

Posted On: 8-18-2014 Position Title: Command Center Team Manager Job Location: Aurora, CO Apply At:  http://careers.staples.com/jobs/customer-service-contact-centers/command-center-team-manager-aurora-14332877/ Provide exceptional leadership, clear direction, and continuous guidance to the WFM Command Center Team responsible for real time management throughout NAD Customer Service Contact Centers. Consistently and pro-actively partner  with business leaders to communicate KPI data that impacts service  delivery.  Analyze real-time call center …

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Manager, Customer Service Quality & Improvement – Ontario,CA

Posted on: 8-15-14 Position Title: Manager, Customer Service Quality & Improvement Job ID: J0814-0708 Category: Customer Service Location: where the successful candidate resides City / Province: nationally/nationalement, Ontario Employment Type: Permanent, Full-time Open Positions: 1 Job Closing Date: 31/08/2014 Language Requirement: English essential Reporting to the Director of Customer Service Network Effectiveness, the Manager, Customer Service Quality and Improvement is …

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Manager, Workforce Management – Philadelphia, PA

Posted On: 8-11-2014 Position Title: Manager Workforce Management Job Location: Philadelphia, PA Apply to: AnnMarie Zollo Comcast Talent Acquisition Senior Recruiter 215-286-3972 Job Summary: Responsible for managing call routing in a multi-site environment to ensure an efficient workload and workforce balance while supporting the organizations’ vision, mission and customer access strategies. Serves as a liaison and contact for supporting internal …

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Call Center Manager – Nashville, TN

Posted On: 8-8-2014 Position Title: Call Center Manager Job Location: Nashville, TN Apply to: Maggie Klenke – maggie.klenke@mindspring.com Position  Summary:       Rapidly growing healthcare services company seeking experienced Call Center Manager to manage team of patient care associates in a fast-­‐paced support and payment processing environment. Reports to COO. Who  is    the    Company?     The Company hiring is a Nashville, …

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Call Center Team Lead – Nashville, TN

Posted On: 8-8-2014 Position Title: Call Center Team Lead Job Location: Nashville, TN Apply to: Maggie Klenke – maggie.klenke@mindspring.com Position Summary:  The Call Center Team Lead coordinates activities of the call center creating an environment of continuous improvement by developing and inspiring the team to provide compassionate, timely service to patients with the ultimate goal of obtaining payment on the …

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Manager Workforce Management – Memphis, TN

Posted on: 8-1-2014 Position Title: Manager Workforce Management Job Location: Memphis, TN Apply at: https://www.peopleanswers.com/pa/access.do?job=432546:1-141175 ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V Manager Workforce Management Position Overview Manages scheduling operations of multiple call centers in different locations. Oversees the application of the scheduling function, …

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