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Bilingual Quality Assurance Analyst (Contact Centre) – Markham, ON – Honda Canada Finance

Posted On: 04-14-2017 Position Title: Bilingual Quality Assurance Analyst (Contact Centre) Job Location: Markham, ON REPORTS TO: Supervisor, Customer Quality Centre Contact: Tatiana Ramputh   Tatiana_ramputh@ch.honda.com Job Description SCOPE OF POSITION: The incumbent will work within the Customer Quality Centre and is responsible for the evaluation of emails and recorded calls to ensure quality customer service and adherence to the policies …

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Sr Forecast Analyst – Franklin, MA OR Indianapolis, IN – Interactions

Posted On: 04-14-217 Position Title: Sr Forecast Analyst Job Location: Franklin, MA OR Indianapolis, IN Contact: Nisha Shah Sr Corporate Recruiter nshah@interactions.com 774 235 0519​ Description:  Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our …

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Workforce Management Business Analyst – Multiple Locations – WageWorks

Posted On: 04-14-2017 Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ or Louisville, KY Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626 Job Description OVERVIEW AND REPORTING RELATIONSHIP This position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely …

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Director Workforce Management – Atlanta, GA – Care Sciences

Posted On: 04-14-2017 Position Title: Director Workforce Management Job Location: Atlanta, GA Apply Online: https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=155868&company=21114P&username= Req Id : 155868   Job Summary: Responsible for all aspects of workforce management in all of the call centers throughout the organization, including forecasting call volume, creating agent schedules, and reporting the overall effectiveness of the each call centers’ performance. Provides leadership and direction …

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Director of Workforce Management – Englewood, CO – Teletech

Posted On: 04-17-2017 Position Title: Director, Global Workforce Management Job Location: Englewood, CO Contact Information: Apply thru the TeleTech Jobs website https://www.teletechjobs.com/ or in Linkedin https://www.linkedin.com/jobs/view/308481864/   TeleTech is seeking a seasoned Director of Workforce Management to join our Customer Managed Services team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need …

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Workforce Management Analyst – Franklin, MA – Interactions

Posted On: 03-29-2017 Position Title: Workforce Management Analyst Job Location: Franklin, MA Description: Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We …

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Manager, Command Center – Indianapolis, IN OR Franklin, MA – Interactions

Posted On: 03-29-2017 Position Title: Manager, Command Center Job Location: Indianapolis, IN OR Franklin, MA Description:  Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of …

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Command Center Specialist – Franklin, MA – Interactions

Posted On: 03-29-2017 Position Title: Command Center Specialist Job Location: Franklin, MA Job Description: Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We …

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Verint Workforce Analyst – Multiple Locations – Health Dialog

Posted On: 03-23-2017 Position Title: Verint Workforce Analyst – Consultant/Temporary to Permanent Job Location: Bedford, NH, Scottsdale, AZ or San Antonio, TX Please submit resume and interest to humanresources@healthdialog.com Reports to:                Sr. Manager, Workflow Department:              Coaching Operations FLSA Status:             Salaried Full/Part Time:          Full-time Date:                           March 2017 Major Responsibilities and Essential Functions: Provide staffing schedule recommendations based on consistent and accurate …

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Workforce Analytics & Planning Manager – Mountlake Terrace, WA – Premera Blue Cross

Posted On: 03-22-2017 Position Title: Workforce Analytics & Planning Manager Job Location: Mountlake Terrace, WA Contact: Sarah Scott – Sarah.Scott@premera.com or 425.918.3175. Be part of a team that reinvents healthcare and go to work every day to improve peoples’ lives. Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than …

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