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Category Archive for: ‘Jobs’

Call Center Analyst – Uniontown, OH

Posted On: 6-26-2015 Position Title: Call Center Analyst Job Location: Uniontown, OH Contact: Gail O’Rourke gail.orourke.osv@fedex.com or Matt Monastra matt.monastra@fedex.com Job Summary: The Call Center Analyst is responsible for forecasting call volume and patterns, analyzing results, and making recommendations on staffing, scheduling and call routing that will create the best possible service for our customers. You will do so by balancing the needs …

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Workforce Management Forecasting Analyst – Hilliard, OH

Posted On: 6-26-2015 Job Title: Workforce Management Forecasting Analyst Job Location: Hilliard, OH Job Description: BMW Financial Services NA, LLC is one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG.  Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our …

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Forecasting Analyst – Multiple Locations

Posted On: 6-26-2015 Position Title: Forecasting Analyst I Job Locations: Phoenix, AZ Tampa, FL Colorado Springs, CO San Antonio, TX Apply Now Job Number: 23273 We are currently seeking talented Forecasting Analyst I for our Phoenix, AZ, San Antonio, TX, Tampa, FL or Colorado Springs, CO facility. PURPOSE OF JOB Analyzes contact center trends, including call volumes and call patterns, …

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Sr. Leader, WFM Solutions and Optimization – Salt Lake City, UT or Dublin, Ireland

Posted On: 6-22-2015 Position Title: Sr. Leader, WFM Solutions and Optimization Job Location: Salt Lake City, Utah OR Dublin, Ireland Job Requisition Number: 116092BR – please apply directly online at eBaycareers.com Contact Information: Michael Hinrichsen – mhinrich@ebay.com   Primary Job Responsibilities: The leader for the Workforce Management Solutions and Optimization team is responsible for leading our efforts to strategically focus …

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Capacity Planner I – San Antonio, TX or Phoenix, AZ

Posted On: 6-19-2015 Position Title: Capacity Planner I Job Location: San Antonio, TX or Phoenix AZ Job Number: 23224 Apply Now   We are currently seeking talented Capacity Planner I for our San Antonio, TX or Phoenix, AZ facility. PURPOSE OF JOB Responsible for modeling forecasted workload variables, projects, and operational objectives to provide member contact areas with short-term and …

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Workforce Manager – Dublin, OH

Posted On: 6-10-2015 Position Title: Workforce Manager Job Location: Dublin, OH Apply Online: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Dublin-Ohio/Workforce-Manager_R-10058462-1 Job Purpose Do you want to work in a fast paced environment that offers a culture which inspires world-class excellence? This position is for you! What We Do: As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services …

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Workforce Manager – Compliance, Workflow & Technology – Dublin, OH

Posted On: 6-10-2015 Position Title: Workforce Manager – Compliance, Workflow & Technology Job Location: Dublin, OH Apply Online: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Dublin-Ohio/Workforce-Manager—Compliance–Workflow—Technology_R-10058398-1 Job Purpose Do you want to work in a fast paced environment with a culture that inspires world-class excellence? This position is for you! What We Do: As a global leader in financial services technology, Fiserv is driving innovation and changing …

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WORKFORCE ANALYST – Shelby County, TN

Posted On:  6-4-2015 Position Title: Workforce Analyst Job Location: Shelby County, TN Apply online: https://jobs.mlgw.org MEMPHIS LIGHT, GAS & WATER DIVISION https://jobs.mlgw.org Job Recording (901)528-4241        OPENING DATE: JUNE 02, 2015        CLOSING DATE: JUNE 16, 2015 JOB TITLE:   WORKFORCE ANALYST DUTIES:                 Support the Customer Care Division and other areas by analyzing, monitoring, and forecasting customer contact workload for workforce …

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Outbound Call Center Director – Hunt Valley, MD

Posted On: 6-4-2015 Position Title: Outbound Call Center Director Job Location: Hunt Valley, MD About the Company TCC, LLC is a new and dynamic contact center focused on providing superior customer service support and building strategic partnerships with our clients. Our clients are world-wide, ever-changing and evolving, and always introducing new products and ideas to the marketplace. TCC takes pride …

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Lead Workforce Management Specialist – Hamilton, NJ

Posted On: 6-1-2015 Position Title: Lead Workforce Management Specialist Department: Contact Center Job Location: Hamilton, NJ – Operations Center PURPOSE: The purpose of this role is to create, communicate, and track schedules for all Contact Centers’ employees. Will communicate and coordinate scheduling needs while working directly with the departmental leadership teams. Will create and maintain departmental-wide statistical data and management …

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