Category Archive for: ‘Tip of the Week’

Developing strategies for accomplishing business goals.

January 26 – Last week’s tip gave information about creating business goals, focusing on how the metric being measured translates into a specific, measurable, and realistic goal.  This week, we will discuss developing strategies for accomplishing those goals. The first question the manager should answer when developing goals is, “what is the overall goal of the organization I am managing?” …

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Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

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Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

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