Category Archive for: ‘Tip of the Week’

Tips to deal with overstaffing.

April 20 – There will always be times when your workforce is overstaffed. This may be because you work in a seasonal company that is busier during a couple seasons than the rest of the year. You may need a larger staff for the majority of the year but not during the slow seasons. During these slow seasons, some departments …

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Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

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Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

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