Category Archive for: ‘Tip of the Week’

Good workforce management starts with a great forecast.

December 8 – A forecast should be your best estimate of future results based on observations from the past along with known impacts of future events.  Known future events are things that are planned that have predictable timing, intensity, and duration.  Known future events can be things such as marketing campaigns, holidays and planned closures and outages. You may be …

Read More

Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

Read More

Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

Read More