Category Archive for: ‘Tip of the Week’

Are you part of the solution?

February 23 – Are you part of the solution?  As workforce planning professionals, we deal with challenges and problems all the time.  Too many calls, not enough agents, people not in their seats when scheduled, it goes on and on.  Often we have to point out these problems to management for decisions on how best to resolve them.  But when …

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Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

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Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

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