Category Archive for: ‘Tip of the Week’

Ensure your workforce strategy matches your company direction.

July 21 – In today’s environment, a company’s business strategy is swiftly shifting.  Having a workforce strategy that matches the company’s direction and pace can be critical.  As the growth of customers increase, decisions need to be made on where and when to grow.  This could involve increase in staff to support the call center or even to grow the …

Read More

Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

Read More

Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

Read More