Category Archive for: ‘Tip of the Week’

Tips for measuring the accuracy of forecasted to actual call volume.

July 27 – One of the most common measures of the WFM team is forecast accuracy. But there are lots of variables and options that should be taken into consideration when measuring this statistic.  Here are a couple of things that need to be taken into account: Forecasting Horizon – Whether it is 18 months, 12 months, 90 days, or …

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