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Category Archive for: ‘Tip of the Week’

Offer a different break schedule to help in tight staffing situations.

June 29 – My tip that has helped me schedule in tight situations in the past is to offer the agents a different break schedule than the typical break/lunch/break.  For example, instead of the normal break/lunch/break schedule, I would offer break/break/lunch or lunch/break/break to help me have people on the phones when staffing was low. Let’s say that we were …

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