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Category Archive for: ‘Tip of the Week’

Plan ahead for seasonal bidding.

 October 20 – Do you struggle with having to mandate extra hours or overtime during your peak season and time off during your lulls?  This rollercoaster can be inevitable at times but can come at a cost of higher than planned attrition. Consider calibrating your shift bids to align to your seasonal forecast swings.  When season strikes, increase your FTE …

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Create a Workforce Handbook.

November 11 –   Most companies have an employee handbook.  This includes most everything that HR would want to ensure an employee knew going into their new job.  It also allows employees to know what to expect on all HR facing matters while providing management with a roadmap to processes.  Have you ever been asked about shift bids, scorecards, adherence, …

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Use an Early Release program to benefit both agent and company.

November 4 – Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the …

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