Certification

Become a Certified Workforce Planning Professional (CWPP)!

The SWPP Certified Workforce Planning Professional program, leading to the Certified Workforce Planning Professional (CWPP) designation, is an excellent way to establish yourself as an experienced member of the contact center workforce planning community.

Steps leading to the CWPP designation include three proctored exams based on core workforce planning compentencies, followed by a project demonstrating workforce management skills and knowledge.

An ideal candidate is an experienced workforce planning manager or analyst who has an established core skill set that could be applied across the entire spectrum of contact centers. Knowledge of any particular industry is not a requirement; however, a foundation in contact center workforce planning is required for success.

Certification has many benefits!

  • Increase your stature in the eyes of your employer and coworkers
  • Expand your networking opportunities
  • Enhance and demonstrate your workforce planning skills
  • Sell yourself as the best candidate for the job
  • And more!

Register now or visit the links on the left to learn more about this exciting opportunity.

Share our brochure with your colleagues!

Click here to view the recording of the WFM Certification Workshop presentation.