Workforce Management Certification

Continuing Education

To retain certification, 40 continuing education points per calendar year are required for the Certified Workforce Planning Professional (CWPP) and 20 for the Associate CWPP. Points are obtained as noted below.

• 15 points for presenting at the SWPP conference
• 10 points for attending the SWPP conference (link to conf info)
• 10 points for an article published in the SWPP newsletter
• 10 points for serving on a certification project presentation committee
• 10 points for attending a web seminar or classroom training from The Call Center School
• 10 points for maintaining membership in SWPP
• 10 points for presenting at another industry conference other than the SWPP Annual Conference
• 5 points for each Tip of the Week published
• 5 points for attending another industry conference other than the SWPP Annual Conference
• 5 points for an article published somewhere other than SWPP newsletter
• 5 points for attending a SWPP Meet
• 5 points for participating in "The Wizard is In" online forum
• 2 points for attending a meeting of another call center networking group (max of 2 events)

The certified individual is responsible for sending continuing education information to SWPP at the end of each year.