SWPP Techniques and Turnarounds Contest

SWPP Techniques and Turnarounds Contest

Please complete the fields below and then click the Submit Survey button.
Click here to download a form to print and fax or e-mail to SWPP.

*All Fields Required*
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Entry Due Date: July 31, 2011

Category: Best Customer Service Turnaround Best Efficiency and Savings Turnaround Best Agent Satisfaction Turnaround Best New Channel Workforce Plan Best All-Round Workforce Turnaround
Your Name:
Your e-mail address:
Company Name:
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Company Overview
Primary Type of Business:
Number of Agents:
Number of Locations/Centers:
Days/Hours of Operations:
Types of Contacts:
Average Monthly Contact Volume:
Technology Used in Center (ACD, WFM Software, etc…):
Size of Workforce Management Team:
Please provide a description of the "before" or problem situation. Please provide as many specifics and metrics as you can to show a picture of the scenario before the problem was addressed.
Describe the processes and steps applied to remedy the situation. Be specific with how you diagnosed the situation, what processes and steps were taken to improve the situation, what technologies were used, etc.
Describe the end result. Provide a description of the "after" scenario. Provide as many specifics and metrics as possible to illustrate the current situation and note the measurable differences from the beginning scenario.