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Education

SWPP has partnered with The Call Center School to bring its members a wide variety of educational programs relating to workforce planning and management. SWPP members receive one free web seminar per year from The Call Center School as a benefit of membership. Check out our Educational Events listing to see upcoming educational programs.

A variety of educational programs using a wide mix of delivery mechanisms is available. For those of you that want to get away from the interruptions and "busyness" of the office environment in order to devote your full attention to the learning experience, there will be several traditional "classroom" courses from which to choose. But we realize not everyone can leave the office and attend classroom seminars, so we've also included a comprehensive curriculum of web seminars in our offerings, enabling you to learn from the comfort of your own office. And there are e-learning programs available too, for those that prefer to learn at their own pace.

Just click on the box below to learn more about each of these exciting learning opportunities:

Web Seminars

Classroom Courses     Call Center Staffing Book

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