Educational Offerings

E-Learning Benefit from The Call Center School

SWPP members receive exclusive access to The Call Center School’s Cloud Learning plaform.  Each SWPP member will receive access to a set of five specific interactive e-learnings from the WFM, Supervision, and Frontline Curriculums each year. These e-learning modules will be changed each year to allow you to expand your knowledge. from The Call Center School as a benefit of membership.

For more information about this program, please visit The Call Center School’s website at  SWPP members can contact Executive Director Vicki Herrell at with any questions about the SWPP educational benefit.

SWPP Quarterly Web Seminars

SWPP will also be presenting live web seminars on a quarterly basis for our members starting in the Spring of 2014.  The topics for these web seminars will range from basic workforce management principles to advanced topics.  They will be presented by our members and industry experts.  Click here for more information about the SWPP web seminar series.