Educational Offerings

SWPP Web Seminars

SWPP will be presenting live web seminars throughout the year for our members.  The topics for these web seminars will range from basic workforce management principles to advanced topics.  They will be presented by our members and industry experts.

Click here for more information about the SWPP web seminar series.

E-Learning Benefit from The Call Center School

SWPP members receive exclusive access to The Call Center School’s Cloud Learning plaform.  Each SWPP member will receive access to a set of five specific interactive e-learnings from the WFM, Supervision, and Frontline Curriculums each year from The Call Center School as a benefit of membership.

For 2015-2016, these five courses are available to SWPP members at no charge:

Calculating Call Center Staff
Scheduling Principles and Problems
Skill-Based Routing Design
The Power of One
Key Performance Indicators

These e-learning modules will be changed each year to allow you to expand your knowledge.

The Call Center School sends an e-mail with login instructions to each SWPP member.  For more information about this program, please visit The Call Center School’s website at  SWPP members can contact Executive Director Vicki Herrell at with any questions about the SWPP educational benefit.