| Title |
Date |
Presented By |
Time |
Cost |
The Power of One
90-minute web seminar |
May 1 |
The Call Center School |
10:00 CT |
$300 |
Data Collection & Analysis
90-minute web seminar |
May 2 |
The Call Center School |
10:00 CT |
$300 |
Forecasting Fundamentals
90-minute web seminar |
May 9 |
The Call Center School |
10:00 CT |
$300 |
Calculating Call Center Staff
90-minute web seminar |
May 16 |
The Call Center School |
10:00 CT |
$300 |
Scheduling Principles & Problems
90-minute web seminar |
May 23 |
The Call Center School |
10:00 CT |
$300 |
Managing Daily Service
90-minute web seminar |
May 30 |
The Call Center School |
10:00 CT |
$300 |
Advanced Forecasting Techniques
90-minute web seminar |
June 6 |
The Call Center School |
10:00 CT |
$300 |
Advanced Scheduling Techniques
90-minute web seminar |
June 13 |
The Call Center School |
10:00 CT |
$300 |
Attendance and Adherence
90-minute web seminar |
June 20 |
The Call Center School |
10:00 CT |
$300 |
Skill-Based Routing Complexities
90-minute web seminar |
June 27 |
The Call Center School |
10:00 CT |
$300 |
