The Customer Service Summit
November 16-17, 2017
New York, New York
The Customer Service Summit (November 16-17, New York);
Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service.
Hear from leaders at Samsung, JetBlue, Microsoft, Verizon, Twitter, Symantec, L’Occitane en Provence, Alaska Airlines, Wells Fargo, New York Jets, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities:
- Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution – fully embed social, community, chat and messenger into your contact center operations
- Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer
- Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
- Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders
Visit http://www.incite-group.com/events/customerservice/ or contact firstname.lastname@example.org for more details.
Use this SWPP Discount Code for a $200 discount to this event: SWPP200