3rd Annual Utility Call Center Operational Excellence conference

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3rd Annual Utility Call Center Operational Excellence conference

Start:
September 14, 2015
End:
September 16, 2015
Category:
,
Organizer:
Email:
nicolettef@marcusevansch.com
Venue:
San Antonio
Address:
United States

The leading 3rd Annual Utility Call Center Operational Excellence conference is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face. Contact center directors will provide  innovative strategies to exceed customer and employee satisfaction by strengthening call center operations  and transforming into a Multi-Contact Center, through workforce management, advanced training, employee incentive programs, and exceeding expectations through the ever changing demands of the customer. The event on September 14-16, 2015, held in San Antonio, TX, will feature leading case studies by Kevin Hollingsworth from Oncor Electric Delivery, John Fritterer from ComEd, and many other key speakers.  For more information on this event, visit the conference website or contact Nicolette Fiordirosa, Marketing & PR Coordinator, nicolettef@marcusevansch.com.

 

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