Todd Gladden, DeNOVO Consulting "It's so beneficial to have an association of professionals that are dedicated to the foundational area of the contact center, the Workforce Planning area. Even if you are not a WFM functional individual, leaders of contact centers can benefit from the networking, exchange of best practices and technological advancements in this area to enhance the productivity of their centers. The conferences, regional sessions, online forums, certification, and training opportunities just serve to grow individuals and organizations and impact the bottom line for your company. Whether it’s Planning and Strategy, Forecasting and Scheduling, Managing Daily Service Levels, or Reporting and Tracking, there's something for everyone. It's been a "must-have" in my association portfolio.”
Rick Seeley, Convergys “Why SWPP? Because there is no need to reinvent the wheel each and every time. Others have experienced the same issues you are having now. SWPP gives you access to those willing to share those best practices around the world. If imitation is the greatest form of flattery, SWPP allows you to imitate and emulate some of the best WFM practices worldwide.”
SWPP sponsors the Workforce Management Professional of the Year award, which recognizes a workforce management professional who has shown outstanding leadership in the industry.
2014 was the 10th anniversary for this prestigious award. Winners of the award include:
2004 — Annick Duffy
2005 — Sandra McFatridge
2006 – Jennifer Behrens
2007 — Kim Henderson
2008 –Adelina Petrov
2009 — Drex Fitzwater
2010 — Angela Thomas
2011 – Matt Pitts
2012 – Robert Dobson
2013 – Christina Bell
2014 – Kirwyn Adderley
Do you know someone who understands the importance of staffing in the call center, and also understands that workforce management is as much an “art” as it is a “science?” Is there someone in your center that you feel deserves to be recognized for his or her achievement in the workforce management area? If so, then you can nominate that person for the SWPP Workforce Management Professional of the Year award.
The SWPP Board of Advisors review the nominations and select five finalists for the award. The Board then chooses the Workforce Management Professional of the Year from those five finalists. The Workforce Management Professional of the Year award winner is announced at the SWPP Annual Conference.
The five finalists are recognized at the SWPP Annual Conference, and receive a 50% discount to the Conference. The Workforce Management Professional of the Year receivesan award at the Conference, and is featured in an article in the SWPP newsletter, On Target, along with an industry press release. The winner also receives a free Annual Conference pass.