Did you miss the 2014 SWPP Annual Conference? Join us for a repeat of one of our most popular conference sessions on Tuesday, May 13 at 10:00 CT.
Improving Agent Satisfaction Through Creative Shift Options. Are your shift options becoming stale and uncreative? Your agents may have noticed. Shift and break options should not be thought of as “one-size-fits-all” but rather as an opportunity to synergize business needs with agent needs. These case studies will detail how Navy Federal Credit Union and Carewise Health used agent surveys to develop and implement new shift and break options that improved agent satisfaction while still considering workforce management needs. The only prerequisite for this session is that you prepare to “think outside the box!” – Speakers: Jeff Bretana, Navy Federal Credit Union, & Marshall Lee, Carewise Health
This webinar is available only to SWPP members. There is no charge for this exciting session, but it is limited to the first 100 registrants. Click here to register.