Measures of Workforce Management Success. For many organizations, there are gaps or at least doubts as to the effectiveness of the workforce management operation. This session is designed to provide the step-by-step processes needed to analyze the current operation, processes, and most importantly, the results. These include the accuracy of the forecasting, the efficient utilization of the resources, effectiveness of adjustment of the plan to meet reality, and the satisfaction of the WFM department¹s customers. In looking at the details of the performance, WFM can identify the areas of excellence and specific areas that may be in need of attention and where better coordination between WFM and Operations could improve the results. – Speaker: Maggie Klenke
This webinar is available only to SWPP members. There is no charge for this exciting session, but it is limited to the first 100 registrants.
Click here to register for this web seminar.