Webinar – Agent Engagement and Empowerment Best Practices for Contact Centers in the Age of the Millennial

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Webinar – Agent Engagement and Empowerment Best Practices for Contact Centers in the Age of the Millennial

Start:
October 15, 2015 2:00 pm
End:
October 15, 2015 3:00 pm
Category:

The benefits of improving employee engagement and empowerment are profound. According to McLean & Company, the performance of disengaged employees declines by 55% at a cost of $3,400 for every $10,000 in annual salary, and according to the Far East Journal of Psychology and Business, empowered employees have a direct positive impact on a company’s competitive responsiveness, innovation and efficiency.

With 24 now the average age of a contact center worker in the United States, adjusting to the satisfaction drivers of Millennials is increasingly recognized as key to recruiting and retaining a high-performance workforce.

Join DMG Consulting’s Donna Fluss and Larry Schwartz, WorkFlex Solutions, for this timely webinar. Donna and Larry will share strategies and best practices that companies can employ for improving employee engagement and empowerment with today’s generation of contact center agents.

When: October 15 at 2:00 p.m. Eastern.

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