May 1 at 2:00pm ET. “Four Essential WFO Advancements for the Evolving Contact Center”
During this webinar Art Schoeller, Principal Analyst at Forrester Research, will discuss some of the primary trends in the contact center market and how these changes are driving new requirements for workforce optimization software.
Featuring Art Schoeller, Principle Analysis, Forrester Research and Bob Moore, Sr. Product Marketing Manager, Aspect