Webinar – Making the Most of What You Have

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Webinar – Making the Most of What You Have

Start:
December 17, 2015 1:00 am
End:
December 17, 2015 2:00 pm
Category:

We’ve worked hard to create the most accurate forecast possible.  The shrinkage projections are right on for each period and we’ve calculated the staffing requirements for each half-hour with amazing precision. But we just don’t have enough agents to fill all the needed schedules.   What do we do now?  We can create a set of “ideal” schedules that cover all the periods as closely as possible and then do a shift bid that allows the agents to pick what they want from these options.  The result is likely to be some understaffing in the least attractive time periods.  Alternatively, we can take each agent in rank order and try to match them up to the requirements by their preferences to create the schedules.  But when we get to the end of the agent list, we will still have periods left over with inadequate staff and they are also likely to be the most unattractive periods.  How can we use the staff we have to create the most optimal coverage?  For that matter, how do we decide what “optimal coverage” is?  Come to this interactive session to explore this common challenge and share ideas for how to make the most of the staff you have.  – Speaker:  Maggie Klenke

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