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| It's 9 a.m. on Monday morning. Twenty staff members have called in sick. There are hundreds of emails that need attention. And calls are coming in as the result of last week's promotional campaign. You feel like no one else has to deal with anything like this . . . or do they?
You're not alone! There are people all over the world dealing with the same issues you are. But how do you connect with them?
Join the Society of Workforce Planning Professionals (SWPP) and become a part of an organization designed specifically to facilitate education and networking among workforce planners and managers. SWPP provides its membership with a variety of benefits, including quarterly newsletters, regional networking meetings, online forums, an annual conference, a professional certification and more.
So don't wait another minute - get connected by joining SWPP.
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Introducing the Quality Assurance & Training Connection!
Check out the new membership association designed specifically for quality assurance and training professionals in the call center. Click here to visit the new association website and see what exciting information is waiting for you there!
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SWPP announces our first “Techniques and Turnarounds” contest. We’re looking for your best ideas and what’s worked in your call center to improve service, increase efficiencies, maximize customer and employee satisfaction, and improve profitability. Your fellow workforce planners will get to hear about successful makeovers in your operation and you’ll have a chance to win some fabulous prizes for sharing your secrets.
Click here for more information or to enter your organization's turnaround in the contest.
The deadline for entries is July 31, 2011. |
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