Tools/Resources

Tools for Workforce Management Professionals

 

SWPP Web Seminar Materials

SWPP presents web seminars for members on specific topics of interest to workforce management professionals.  Click here to access presentation materials from these valuable sessions.

 

Online Assessments

SWPP offers a free Workforce Management Knowledge Assessment. You can test your workforce management skills by taking the free online assessment at WFM Knowledge Assessment. You’ll get your score back after you complete the test.

Turnover Cost Calculator
Is staff turnover costing your call center thousands of dollars each year?

In addition to the obvious costs of recruiting and hiring new staff and training them, there are many other costs to be considered in calculating the true cost of turnover. Especially for call centers that generate revenue for the company, insufficient staffing can contribute to huge losses for the center and for the business.

Click here for an easy-to-use spreadsheet we’ve developed to help you quickly determine the costs of turnover in your call center.