Tools

Tools for Workforce Management Professionals

Online Assessments
The Call Center School has developed online assessments for different areas of the call center, including workforce management. You can test your workforce management skills by taking the free online assessment at WFM Knowledge Assessment. You’ll get your score back and see how you compare to others taking the test.

Turnover Cost Calculator
Is staff turnover costing your call center thousands of dollars each year?

In addition to the obvious costs of recruiting and hiring new staff and training them, there are many other costs to be considered in calculating the true cost of turnover. Especially for call centers that generate revenue for the company, insufficient staffing can contribute to huge losses for the center and for the business.

Click here for an easy-to-use spreadsheet we’ve developed to help you quickly determine the costs of turnover in your call center.