Tradeshows/Conferences/SWPP Meets:
Event |
Date |
Location |
City |
IEX Users Conference |
May 12-15, 2008 |
Hyatt Regency Reunion
|
Dallas, TX |
Call Center Demo & Conference |
May 19-21, 2008 |
Hotel InterContinental
|
Dallas, TX |
Education:
Title |
Date |
Presented By |
Time |
The Power of One
90-minute web seminar |
May 1, 2008 |
The Call Center School
|
10:00 CT |
Data Collection & Analysis
90-minute web seminar |
May 2, 2008 |
The Call Center
School
|
10:00 CT |
Forecasting Fundamentals
90-minute web seminar |
May 9, 2008 |
The Call Center
School
|
10:00 CT |
Calculating Call Center Staff
90-minute web seminar |
May 16, 2008 |
The
Call Center School |
10:00 CT |
Scheduling Principles & Problems
90-minute web seminar |
May 23, 2008 |
The Call Center
School |
10:00 CT |
Managing Daily Service
90-minute web seminar |
May 30, 2008 |
The Call Center
School |
10:00 CT |
Advanced Forecasting Techniques
90-minute web seminar |
June 6, 2008 |
The Call Center School |
10:00 CT |
Advanced Scheduling Techniques
90-minute web seminar |
June 13, 2008 |
The Call Center School |
10:00 CT |
Attendance and Adherence
90-minute web seminar |
June 20, 2008 |
The Call Center School |
10:00 CT |
Skill-Based Routing Complexities
90-minute web seminar |
June 27, 2008 |
The Call Center School |
10:00 CT |
Quality Assurance & Training Connection (QATC)
Annual Conference
Oct. 1-3, 2008
Opryland Hotel
Nashville, Tennessee
www.qatc.org |
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Workforce Planning Professionals. All rights reserved.
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