I N S I D E

2008 Conference Wrap-up

SWPP Announces
Adelina Petrov as 2008 Workforce Management Professional of the Year

Survey Results

WFM Winter Survey

Evaluating Staff, Cost,
and Service Tradeoffs

Analyze Customer Satisfaction
With Standard Call
Center Tools

Ask the Workforce Wizard

Managing by the Numbers

Success Story

Events Calendar

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Events
 
 

Tradeshows/Conferences/SWPP Meets:

Event Date Location City

IEX Users Conference

May 12-15, 2008

Hyatt Regency Reunion

Dallas, TX

Call Center Demo & Conference

May 19-21, 2008

Hotel InterContinental

Dallas, TX

Education:

Title Date
Presented By
Time
The Power of One
90-minute web seminar
May 1, 2008
The Call Center School
10:00 CT
Data Collection & Analysis
90-minute web seminar
May 2, 2008
The Call Center School
10:00 CT
Forecasting Fundamentals
90-minute web seminar
May 9, 2008
The Call Center School
10:00 CT
Calculating Call Center Staff
90-minute web seminar
May 16, 2008
The Call Center School
10:00 CT

Scheduling Principles & Problems
90-minute web seminar

May 23, 2008
The Call Center School
10:00 CT
Managing Daily Service
90-minute web seminar
May 30, 2008
The Call Center School
10:00 CT
Advanced Forecasting Techniques
90-minute web seminar
June 6, 2008
The Call Center School
10:00 CT
Advanced Scheduling Techniques
90-minute web seminar
June 13, 2008
The Call Center School
10:00 CT
Attendance and Adherence
90-minute web seminar
June 20, 2008
The Call Center School
10:00 CT
Skill-Based Routing Complexities
90-minute web seminar
June 27, 2008
The Call Center School
10:00 CT

Quality Assurance & Training Connection (QATC)
Annual Conference


Oct. 1-3, 2008

Opryland Hotel
Nashville, Tennessee

www.qatc.org

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