Tradeshows/Conferences/SWPP Meets: |
Title |
Date |
Location |
Call Centre Week Canada |
April 25-27 |
|
Interations 2012 – NICE Customer Conference |
April 30-May 3 |
Nashville, TN |
WOW – Workforce Optimisation Week 2012 |
April 30-May 4 |
Sydney, Australia |
Annual Call Center Exhibition (ACCE) |
May 7-10 |
Seattle, WA |
Call Center Week |
June 4-8 |
Las Vegas, NV |
Driving Innovations – Verint User Conference |
June 4-8 |
New Orleans, LA |
ACE – Aspect Customer Experience |
June 19-22 |
Hollywood, FL |
Contact Center Optimization Forum |
June 28 |
Columbus, OH |
QATC Annual Conference |
Sept. 26-28 |
Nashville Marriott at Vanderbilt
Nashville, TN |
Web Seminar from the Call Center School:
www.thecallcenterschool.com
90-minute seminars @ $300 each*
|
Note: SWPP Members Receive One Free Web Seminar Per Year |
Summer
2012 |
Data Collection and Analysis: Getting Off to the Right Start |
May 11 |
Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
May 18 |
Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
May 25 |
Scheduling Principles and Problems: Solutions to Scheduling Challenges |
June 1 |
Managing Daily Service Levels: An Intra-Day Guide to Managing Staff
and Service |
June 8 |
Attendance and Adherence: Getting and Keeping Bodies in Seats |
June 15 |
Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
June 22 |
WFM Design Dilemmas: Optimizing Staffing inEvolving
Contact Center Scenarios |
June 29 |
Introduction to Workforce Management: An Overview of the WFM Process |
July 12 |
Skill-Based Routing Design: Balancing Customer, Agent, and Center Needs |
July 13 |
Skill-Based Routing WFM Challenges: Forecasting and Scheduling
for SBR Scenarios |
July 20 |
Communications for WFM Professionals: Bridging the Information Gap |
July 27 |
* Also available in e-learning format
Copyright ©2012 Society of
Workforce Planning Professionals. All rights reserved.
|