News

June 12, 2014
Education at Work to Deploy WorkFlex Intraday Automation Suite
April 22, 2014

Verint Impact 360 Speech Analytics Helps Shanghai Unicom

April 16, 2014

Kirwyn Adderley Named 2014 Workforce Management Professional of the Year Award

April 11, 2014

SWPP Announces Finalists for2014 Workforce Management Professional of the Year Award

April 14, 2014

Community Workforce Management to Showcase Mobile App at SWPP Annual Conference April 15-17, 2014

March 31, 2014
ContactCenterWorld.com, the Global Association for Contact Center Best Practices & Networking is pleased to announce its 15th Birthday!
March 14, 2014

WorkFlex Solutions Raises $3 Million – WorkFlex Software Makes Call Centers More Efficient by Managing Staffing Demands in Real Time

January 29, 2014

Verint Recognized for Technology Leadership, Innovation and Focus on Customer Engagement

January 27, 2014
Teleopti workforce management solution interoperable with ShoreTel
January 16, 2014

Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG  

January 15, 2014

Full Program for ICMI Contact Center Expo & Conference (May 6-9, 2014) Announced

January 13, 2014
2014 ICMI RESEARCH RELEASED: Customer Experience Management in Action! Insight to Differentiate YOUR Company & Contact Center
December 21, 2013
Verint Solutions Support Insurers in Pursuit of Improved Member Experiences in Association with the Affordable Care Act
December 19, 2013
2013 ICMI RESEARCH RELEASED: The Multichannel Agent: A 2014 Contact Center Roadmap, Research Report and Best Practices Guide
December 19, 2013
2013 ICMI RESEARCH RELEASED: Actionable Data in Today’s Multichannel Contact Center Research Report and Best Practices Guide
December 17, 2013
Teleopti TEM strengthens its position in Russia and CIS
October 30, 2013

QATC Announces Publication of QATC Survey Report

October 17, 2013

WFMSG Debuts New Release of Workforce Management Software at Call Center Demo and Conference  

October 4, 2013
Telenor Denmark invests in technology from Teleopti for both their contact center and retail stores
October 1, 2013
NIXXIS and Teleopti, partners in Workforce Management
September 24, 2013
Leading International Insurance Organization Furthers Investment in Verint Solutions with Implementation of Impact 360 for Back-Office Operations
September 9, 2013
Verint Partners with Badgeville to Power Customer-Centric WFO Gamification Solutions
September 6, 2013
David Påhlman new President of Teleopti North America
September 3, 2013
Teleopti Achieves a Microsoft Gold Application Development Competency
September 2, 2013
Verint Named Speech Analytics Winner in Speech Technology Magazine‘s 2013 Market Leader Awards
August 29, 2013
Community Workforce Management for Federal, State and Local Government Agencies
August 26, 2013

Cincom Executes Reseller Agreement with Workforce Management Software Group

August 26, 2013
Teleopti and Huawei receive order from Heilongjiang Telecom
August 13, 2013
Teleopti Expands into China’s E-Commerce Market with New Customer VIPShop
August 12, 2013

PlanMen, B.V. Announces New US Operations

August 9. 2013
Teleopti CCC is now rated “Avaya Compliant”
July 24, 2013 HP Autonomy Enhances Workforce Optimization Offering through Collaboration with Leading Workforce Management Provider
July 22, 2013 Teleopti’s workforce management solution now available in more than 30 languages
July 17, 2013 Verint Delivers Latest Business Impact Solution for High-Efficiency Performance Management
July 15, 2013 Huawei and Teleopti won order from Shandong Telecom
July 6, 2013 Teleopti Achieves 4 Star Service Desk Institute Certification
May 2, 2013 Community Workforce Management Now Integrated with Broadworks
April 9, 2013 Christina Bell of BCD Travel Named 2013 Workforce Management Professional of the Year Award
March 15, 2013 SWPP Announces Finalists for 2013 Workforce Management Professional of the Year Award
February 7, 2013 Pipkins Celebrates Thirty-Year Anniversary with Record-Breaking Sales
January 16, 2013 Workforce Management Software Group and Coordinated Systems Inc. Execute Partnership Agreement
September 24, 2012 Workforce Management Software Group to Preview Release 4.0 of Community workforce management at the Call Center Demo and Conference
August 24, 2012 Knowlagent’s Service Culture Drives Results for Local Non-Profit Organizations
July 30, 2012 Knowlagent’s RightTime Intraday Management Software Integrates with Workforce Management Software Group’s Community WFM Solution
May 11, 2012 Knowlagent survey finds workforce managers challenged by balancing service levels with off-phone activities
April 23, 2012 ShoreTel now integrated with Community Workforce Management Solution
April 9, 2012 SWPP Announces Winners in the 2011 Techniques and Turnarounds Contest
April 5, 2012 Robert Dobson Named 2012 Workforce Management Professional of the Year
March 5, 2012 2012 WFM Professional of the Year Finalists
January 30, 2012 Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project
January 17, 2012 Pipkins Participates in 2012 Call Center Events