WorkFlex Solutions Raises $3 Million
WorkFlex Software Makes Call Centers More Efficient by Managing Staffing Demands in Real Time
(CINCINNATI, OH March 13 , 2014)— WorkFlex Solutions, a leading platform for call center staffing and performance management, has closed a $3 million round of Series B financing. CincyTech led the round, which was joined by other private investors.
WorkFlex offers the first and only intelligent intraday automation suite built specifically to address the challenges of call center workforce management. Its award winning solutions can adjust schedules on the spot as needed, and can match staffing supply with demand in near real time to ensure call center staffing levels are optimized throughout the day. WorkFlex also offers an Intelligent Agent Self-Service portal that empowers agents with the flexibility to change their schedules at any time while automatically ensuring that all change requests are aligned with the needs of the business. The result is reduced overhead, improved customer service and happier agents.
“The ability of WorkFlex to automate many of our manual workforce administration processes re- enforces our commitment to delivering high quality service and responsiveness to both our customers and our employees,” said David Gottmann, senior vice president, Contact Centers at Fifth Third Bank. WorkFlex clients include Fortune 500 companies and span sectors including financial services, health care, automotive, telecommunications and media/entertainment.
“We were pleased to organize a follow-on investment round for WorkFlex,” said Mike Venerable, managing director of digital, software and health tech at CincyTech. “Cofounders Larry Schwartz and Mitesh Desai have defined a new category in a large vertical industry that is attracting accelerating interest. The momentum in the business demanded that we put more resources to work and capitalize on the opportunity.”
“This round of financing will enable us to accelerate growth and extend our industry leadership position in intelligent intraday automation,” said Larry Schwartz, CEO of WorkFlex Solutions. “The investment allows us to focus on sales and marketing, business development and global operations to support the rapidly growing demand for our products and services.”
About Workflex Solutions
WorkFlex Solutions LLC is a Cincinnati software company specializing in SaaS-based workforce auto-optimization solutions. Its award winning technology is designed to easily integrate with existing workforce and performance management systems, enabling clients to leverage their existing enterprise software investments and quickly generate a positive ROI. For more information, please visit www.workflexsolutions.com.
CincyTech is a public private venture development organization that invests in tech-based startups in Southwest Ohio. With support from the Ohio Third Frontier and corporations, foundations and individuals, it is stimulating the growth of venture-worthy companies in IT and bioscience. As of January 2014, CincyTech portfolio companies have raised or generated $355 million and created 534 jobs.