| March 15, 2004 |
SWPP Announces Annick Duffy as 2004 Workforce Manager of the Year |
| March 11, 2004 |
SWPP Wins 2004 ContactCenterWorld.Com Members' Choice Awards
for Best Industry Association and Best Industry Conference |
| March 2, 2004 |
SWPP Announces Finalists for 2004 Workforce Manager of the Year Award |
| Dec. 16, 2003 |
Blue Pumpkin Wins 2003 "Product of the Year" Award for Performance Management Innovations from Customer Inter@ction Solutions Magazine |
| Dec. 8, 2003 |
Blue Pumpkin and Leading Analyst Firm Announce Industry Benchmarking for Contact Centers |
| Nov. 17, 2003 |
First Tennessee Expands GMT Planet Use from Retail Branches into Contact Centers |
| Nov. 7, 2003 |
Gartner Strategic Analysis Report Finds GMT Planet Highest in User Satisfaction |
| Oct. 29, 2003 |
Customer Excellence Award Winner TeleTech to Provide Expertise through Alliance with Aspect |
| Oct. 13, 2003 |
Aspect Communications Rated 'Strong Positive' in Leading Research Firm's Global Workforce Management (WFM) MarketScope |
| Oct. 8, 2003 |
IEX Ranked Top Workforce Management Provider |
| Sept. 29, 2003 |
Aspect Redefines Contact Center Analysis and Reporting with Launch of New Performance Optimization Solution |
| August 29, 2003 |
Blue Pumpkin Wins "Best of Show" Award in Workforce Management |
| August 28, 2003 |
CUNA Mutual Chooses IEX Solution |
| August 26, 2003 |
IEX Announces TotalView® SmartSync Suite |
| August 25, 2003 |
Aspect Communications Meets Needs of Small and Mid-Sized Enterprises with Iphinity |
| August 25, 2003 |
CenterForce Technologies, Inc. Announces Performance Optimization Partner Program at ICCM Show in Chicago |
| August 13, 2003 |
Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins' Software for Contact Center Scheduling |
| August 8, 2003 |
Eastern Bank Completes Rollout of GMT Planet Workforce Management Software |
| August 7, 2003 |
Hickory Farms Selects GMT Planet for Workforce Management |
| July 29, 2003 |
Pipkins Introduces Real-Time Intra-Day Optimization Suite |
| July 8, 2003 |
Tupperware Saves Money With IEX Solution |
| July 8, 2003 |
Blue Pumpkin and ADP Dealer Services Create New Kind of Customer Center |
| June 20, 2003 |
Venus Swimwear Selects GMT Planet Jupiter Edition to Increase Efficiencies in Their Call Center |
| June 4, 2003 |
IEX Small Center Solution Equals Big Savings for iBill |
| June 2, 2003 |
Blue Pumpkin Helps NCR Enhance Agent Performance and Customer Service |
| May 8, 2003 |
CenterForce Technologies Launches RightForce Express™ |
| May 6, 2003 |
New Agent Notification Module for Pipkins' Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments |
| April 1, 2003 |
Aspect eWorkforce Management Wins Product-of-the-Year Award from Communications Solutions Magazine |
| April 1, 2003 |
OdySoft Integrates Speedware's Call Center Analytics and Reporting Tools into its Workforce Optimization Solutions |
| March 10, 2003 |
CenterForce Analyzer™ Awarded Product of the Year |
| March 1, 2003 |
The Call Center School Wins Prestigious Members' Choice Award |
| January 1, 2003 |
Faculty of The Call Center School Among First in Industry to Earn CIAC Call Center Management Consultant Certification |
| August 1, 2002 |
ICCM Best of Show Awarded to Web Seminar Series from The Call Center School |
| July 15, 2002 |
Society of Workforce Planning Professionals (SWPP) Announces Sponsors |
| May 27, 2002 |
SWPP Announces First Board Members |
| March 29, 2002 |
Formation of Society of Workforce Planning Professionals (SWPP) Announced |
