Sr Team Lead – Blue Cross Blue Shield of Michigan
Posted On: 2-1-2016
Position Title: Sr Team Lead-OPEoooKD
Apply Online At: http://www.bcbsm.com/index/about-us/careers.html
Has technical and/or business or administrative personnel reporting to them. Requires solid knowledge of the supported business areas. Assigns work to team members and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises team members on administrative policies and procedures, technical problems, priorities, and methods.Ensures adequate service levels are maintained by providing cross-training and/or formal training as necessary. Reviews and ensures a high level of quality and service are maintained by meeting or exceeding commitments. Initiates, develops and enforces standards and procedures in support of improved service. Performs leadership duties, including performance reviews. May be heavily involved in technical activities.Relies on experience and judgment to accomplish goals. Other duties may be assigned.
The Workforce Reporting Sr Team Lead oversees a team of highly skilled analysts responsible for analytics and project support. The team is responsible for gathering, interpreting, analyzing and communicating key data trends as well as supporting key projects within Service Operations.
The work environment is fast-paced and demanding. Change is the norm. Creativity is encouraged. The candidate will succeed by managing priorities for their team and by strengthening relationships with our customers.
This is an exciting opportunity to gain exposure to all Blue Cross Blue Shield of Michigan and Blue Care Network business segments, work with cutting-edge contact center technology and lead critical service improvement initiatives.
The Sr Team Lead is responsible for leading projects and team members to produce desired results. The Sr Team Lead will interface with external and internal customers and vendors to identify and/or analyze business problems and develop solutions. The Sr Team Lead will develop and improve workflows and business processes to improve customer service, decrease costs, improve quality and efficiency.
The position will be located downtown in our Detroit location. Applicants seeking a self-directed, challenging position accountable for achieving business objectives in a rapidly changing environment should immediately apply.
This position reports to Doug Millson.