Training and Development Manager – Princeton, NJ

Training and Development Manager – Princeton, NJ

Posted On: 10-12-2015
Position Title: Training and Development Manager
Job Location: Princeton, NJ
To Apply: Please visit http://assistamericainc.gatherdocs.com/

Assist America, Inc. the largest provider of global emergency medical services through employee and student benefit plans, has been saving lives since 1990. With offices in the US, India, the Philippines, China, and Lebanon, we respond with powerful resources to medical and other emergencies whenever a member becomes ill or injured while traveling 100 miles (150 kilometers) or more away from home, or in another country. The company serves more than 30 million members and over 300,000 enterprises through programs from the world’s most prominent group benefit providers.  If you would like to be part of a company whose mission is to help save lives every day, Assist America may be the place for you.

DESCRIPTION

The Training and Development Manager is responsible for a broad range of tactical and strategic responsibilities as they relate to quality assurance initiatives, training, and team member and business development.  The incumbent is expected to participate in and lead various interdepartmental projects and is expected to provide guidance and insight from a training, quality assurance, and development perspective. While international travel is not expected for this role, the Training and Development Manager will be responsible for interacting with international offices via phone and email.

  • Collaborate with department managers to identify areas of need in relation to team member training and development, suggesting, developing, and leading in-house Customer Service and other related presentations and trainings
  • Direct, coordinate, and implement  relevant trainings and projects, ensuring consistency with company goals;
  • Performs daily call monitoring and case review to identify trends, issues, and best practices.
  • Conduct new hire training ensuring new hires are well educated and trained on department policies, expectations, and QA goals;
  • Develop, review, and revise all necessary training policies and manuals for operations departments and sales teams,
  • Standardize procedures and protocols across business locations
  • Develop relationships within international offices to ensure successful implementation of programs;
  • Work with both domestic and international department and executive management to set and review standards of expectations against department operations, suggesting changes or revisions as necessary;
  • Actively research and participate in continuing education related to Quality Management and Training;
  • Administer and manage the Quality Assurance awards program for all operations centers;
  • Serve as a main point of contact and advocate for company teambuilding and wellness initiatives, actively seeking and managing new and creative ways to foster a team environment;
  • All other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in related field;
  • Two – Four years of related experience required, five to eight preferred;
  • Training and/or development related certification(s);
  • Command of MS or similar suite of products;
  • Knowledge and understanding of QA programs;
  • Excellent verbal and written communication skills;
  • Demonstrated ability to use and interpret statistical data for useful purposes;
  • Demonstrated ability to successfully coach and mentor employees;
  • Prior Customer Service experience (preferred);
  • International Experience (preferred, but not required);
  • Foreign language skills (preferred, but not required).

LOCATION

This job is open at the following location:

Princeton Office- 202 Carnegie Center – Princeton, New Jersey, 08540

SALARY

Commensurate with Experience

To Apply: Please visit http://assistamericainc.gatherdocs.com/