I would like to nominate the following person for the SWPP Workforce Management Professional of the Year award: *Required Fields If you leave a required field blank, you will get an error. Click the back button to fill in the missed required field. *Nominee's Name: *Company: *Address: *City: *State/Province: *Zip/Postal Code: *Country: *Phone: *Nominee's E-mail address: Call Center Overview Primary Type of Business: Number of Agents: Number of Locations/Centers: Days/Hours of Operations: Types of Contacts: Average Monthly Contact Volume: Technology Used in Center (ACD, WFM Software, etc…): Size of Workforce Management Team: Individual Overview of Nominee *Title: WFM Background and Training: Unique Skills/Personality Traits Contributing to WFM Success: Honors/Awards/Certifications: Workforce Management Success Story In submitting this application, you may either respond to each of the questions below to provide information about a specific project to provide the content needed for judging, or alternatively, you may respond with a narrative or “story” about the nominee and their accomplishments. This narrative should address the items listed below, but can be presented in a “story” format. Describe the process or scenario that was targeted for performance improvement in your center. What processes/methods were used to manage the workforce planning and management function and what were the opportunities for improvement? What processes or methods were implemented by the nominee to improve performance? What were the measurable results? How did the nominee’s work contribute to the overall goals of the call center and/or the organization? What were the measurable monetary benefits of the work? What were the other benefits of the project? How are the results being sustained over time? *Nominator: Nominator's Title: *Nominator's Company: *Nominator's Phone: *Nominator's E-mail: Nomination Due Date: February 3, 2012