Continuing Education Information

An individual with the CWPP designation must have 40 continuing education points per year (from certification date) to retain certification.

An individual with the Associate CWPP designation must have 20 continuing education points per year (from certification date) to retain certification.

Points System:

15 points for presenting at the SWPP conference

10 points for attending the SWPP conference

10 points for an article published in the SWPP newsletter

10 points for serving on a certification project presentation committee

10 points for attending a web seminar or classroom training from The Call Center School

10 points for maintaining membership in SWPP

10 points for presenting at another industry conference other than the SWPP Annual Conference

5 points for each Tip of the Week published

5 points for attending another industry conference other than the SWPP Annual Conference

5 points for an article published somewhere other than SWPP newsletter

5 points for attending a SWPP Meet

5 points for participating in "The Wizard is In" online forum

2 points for attending a meeting of another call center networking group (max of 2 events)

The certified individual is responsible for sending continuing education information to SWPP at the end of each year.

BACK to Workforce Management Certification