Become a Certified Workforce Planning Professional (CWPP)!

SWPP Announces Workforce Management Certification Program

We finally have our own certification! The Society of Workforce Planning Professionals (SWPP) has created a certification program designed specifically for workforce management professionals.

The certification program is open to anyone in the industry, but is geared to the workforce management professional who has several years of experience in different call center environments. The certification allows the recipient to use the following title after his/her name: Certified Workforce Planning Professional (CWPP).

The workforce management certification is composed of four parts, which includes three tests and a project. Satisfactory completion of all four elements results in certification. The tests cover three areas of expertise:

• Planning and Strategy
• Staffing and Scheduling
• Managing Daily Staffing and Service

Tests are taken on the web and must be proctored. Click here for proctor guidelines. After the completion of a test, the proctor must sign a validation statement stating that the test was taken fairly. Click here for the proctor validation statement. This statement must be faxed to 615-352-4204 before test results will be released.

Each test can be taken separately, or, if desired, all three tests may be taken at one time. Students receive test results upon completion of each test.

The project is designed to be a “real-life” example of workforce management skills to demonstrate the application of knowledge. Sample projects will be created and approved by the SWPP Board of Advisors to make it easier for students. However, students may also submit proposals for other projects as well. Click here to view sample project submissions.

The cost for the certification is as follows:
$350 for Non-Members
$250 for Members

Study materials for the certification are available on this website. However, there is no requirement for any student to attend any training. Applicants with experience in the field may have gained their knowledge through a variety of sources and it is only important that the knowledge be demonstrated through the certification process.

SWPP’s education partner, The Call Center School, is responsible for the development of the competencies and tests.

The SWPP workforce management certification has been validated by Dr. Gary T. Miles, PhD. Click here to view the certification statement.

Click here to review the competencies for the CWPP designation

Click here to view Study Materials for CWPP certification.

Sample Project Ideas

Certification FAQs

Once certified, individuals must continue their workforce management education through seminars, conferences, and other educational opportunities. There are a minimum number of educational credits required each year to continue as a Certified Workforce Planning Professional (CWPP) or Associate CWPP. Click here for more information about continuing education requirements.

If you have experience in just one specific area of workforce management, check out our SWPP Associate Certification. Click here for information about this exciting program, which is designed to give workforce management specialists an opportunity for certification as well.

Click here to register for the Certified Workforce Planning Professional (CWPP)
or Associate Certification program.