Workforce Scheduler -Phoenix, AZ

Workforce Scheduler -Phoenix, AZ

 

Posted on 7-25-2012
Company: Cable One
Workforce Scheduler
Location: Phoenix, AZ

 

Workforce Scheduler
Job Type: Full Time with Cable One in Phoenix, AZ
Job Closes on: August 5, 2012

Contact Information:
Omar D. Valencia
Support Center Manger
omar.valencia@cableone.biz

Responsibilities and Duties:

  • Develop work schedules in Workforce Management software to meet forecasted needs.
  • Produce on-demand reports as needed.
  • Assist with data entry information that originates from Symposium, Remedy, IEX – TotalView, Crystal Reports, and other data sources.
  • Maintains spreadsheet, seating charts, team meetings, and all other priority scheduling needs.
  • Assists Support Center Manager and Workforce Management Specialist with vacation management, shift coverage changes, break optimization, lunches, and training.
  • Makes necessary adjustments/changes to associates work scheduled as needed
  • Assists with email correspondence to associates regarding inquiries

Note: All of the essential duties and functions of this position are not included in this posting.

Qualifications:

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Associate’s (A.A.) degree preferred
  • Detail oriented with excellent oral and written communication skills.
  • Proficient and advanced knowledge in Microsoft Office, Word, Excel, and other software required position.
  • Excellent data entry skills
  • Requires the ability to stay current on all scheduling and workforce management processes.