Workforce Management Professional of the Year
SWPP is pleased to sponsor the Workforce Management Professional of the Year award, which will recognize a workforce management professional who has shown outstanding leadership in the industry.
SWPP Techniques and Turnarounds Contest
SWPP is pleased to sponsor an annual Techniques and Turnarounds Contest. We’re looking for your best ideas and what’s worked in your call center to improve service, increase efficiencies, maximize customer and employee satisfaction, and improve profitability. Your fellow workforce planners will get to hear about successful makeovers in your operation and you’ll have a chance to win some fabulous prizes for sharing your secrets.