Job Board

Jobs posted by active SWPP and QATC Members

  • Workforce Management Analyst – Franklin, MA – Interactions

    Posted On: 03-29-2017 Position Title: Workforce Management Analyst Job Location: Franklin, MA Description: Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth …

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  • Manager, Command Center – Indianapolis, IN OR Franklin, MA – Interactions

    Posted On: 03-29-2017 Position Title: Manager, Command Center Job Location: Indianapolis, IN OR Franklin, MA Description:  Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking …

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  • Command Center Specialist – Franklin, MA – Interactions

    Posted On: 03-29-2017 Position Title: Command Center Specialist Job Location: Franklin, MA Job Description: Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth …

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  • Verint Workforce Analyst – Multiple Locations – Health Dialog

    Posted On: 03-23-2017 Position Title: Verint Workforce Analyst – Consultant/Temporary to Permanent Job Location: Bedford, NH, Scottsdale, AZ or San Antonio, TX Please submit resume and interest to humanresources@healthdialog.com Reports to:                Sr. Manager, Workflow Department:              Coaching Operations FLSA Status:             Salaried Full/Part Time:          Full-time Date:                           March …

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  • Workforce Analytics & Planning Manager – Mountlake Terrace, WA – Premera Blue Cross

    Posted On: 03-22-2017 Position Title: Workforce Analytics & Planning Manager Job Location: Mountlake Terrace, WA Contact: Sarah Scott – Sarah.Scott@premera.com or 425.918.3175. Be part of a team that reinvents healthcare and go to work every day to improve peoples’ lives. Premera is a leading health …

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  • Workforce Real-Time Analyst – Orlando, FL – Wyndham Vacation Ownership

    Posted On: 3-13-2017 Position Title: Workforce Real-Time Analyst – Orlando, FL Job Location: Orlando, FL Apply Online: http://careers.wyndhamworldwide.com/jobs/workforce-planning-analyst-orlando-florida-1703696 Envision your career with one of the world’s largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates …

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  • Workforce Management Manager – Irving, TX – Nissan Group of North American

    Posted On: 3-13-2017 Position Title: Workforce Management Manager Job Location: Irving, TX Contact:laurel.leyva@nissan-usa.com Job Summary Responsible for overall WFM delivery, support and execution. Team has direct ownership over WFM Planning processes, Scheduling, Real-Time Management and governance; the creation, maintenance, automation, rollups and integrity of common …

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  • Workforce Management Senior Analyst – Irving, TX – Nissan Group of North America

    Posted On: 3-13-2017 Position Title: Workforce Management Senior Analyst Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The Senior Workforce Management (“WFM”) Analyst is expected to manage contact center resource schedules to ensure the workforce is optimally utilized and to assist in identifying opportunities for …

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  • Workforce Management Analyst – Irving, TX – Nissan Group of North America

    Posted On: 3-13-2017 Position Title: Workforce Management Analyst Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The Workforce Management (“WFM”) Analyst is responsible for monitoring and analyzing the NMAC Contact Center’s customer contact volume compared to staffing levels, both in real-time and historically. The analyst …

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  • Workforce Management Real-Time Coordinator – Irving, TX – Nissan Group of North America

    Posted On: 3-13-2017 Position Title: Workforce Management Real Time Coordinator Job Location: Irving, TX Contact: laurel.leyva@nissan-usa.com Job Summary The WFM Real Time Coordinator is responsible for the daily efforts to provide an exceptional customer and employee experience by effectively delivering real-time (intra-day) management with the …

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  • Workforce Management Long-Term Planner – Multiple Locations – Great West Financial

    Posted On: 03-10-2017 Position Title: Workforce Management Long-Term Planner Job Location(s): Denver, CO (DTC), Milwaukee, WI, Andover, MD, Overland Park, KS Apply Online: https://jobs-gwl.icims.com/jobs/13939/workforce-management-long-term-planner/job Position Highlights Be Bold Be Brilliant Would you like to be a part of one of America’s leading financial services firms? …

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  • Manager of Workforce Management – Norfolk, VA – ADP

    Posted On: 03-09-2017 Position Title: Manager of Workforce Management Job Location: Norfolk, VA Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?r=5000181846906&c=1046545&d=External&apply=true&rb=RECRUITICS ADP is hiring a Workforce Manager (Forecasting/Scheduling). The Workforce Forecasting/Scheduling Manager is responsible for ensuring that SBS meets answer performance and associate & client experience objectives across all contact channels. Manages a …

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  • Director, NA CS Workforce Operations – Salt Lake City, UT – ebay

    Posted On: 03-09-2017 Position Title: Director, NA CS Workforce Operations Job Location: Salt Lake City, UT Apply Online: https://jobs.ebayinc.com/job/draper/director-na-cs-workforce-operations/403/4135690 We are hiring a leader for eBay’s Workforce Operations (Workforce Management) team supporting our North America Customer Service organization.  This leader is responsible for all aspects of the …

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  • Workforce Management Scheduling Analyst – Akron, OH – Homesite Insurance

    Posted On: 03-02-2017 Position Title: Workforce Management Scheduling Analyst Job Location: Akron, OH Apply Online at: https://homesite.com/careers.htm Or contact: Danny Webb   danny.webb@homesite.com Job Summary: In a call center environment, this position is responsible for creating optimized schedules and managing off-phone activities to ensure  the right …

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  • Contact Center Trainer – Philadelphia, PA – Children’s Hospital of Philadelphia

    Posted On: 02-17-2017 Position Title: Contact Center Trainer Job Location: Philadelphia, PA, US, 19107 Company: Children’s Hospital of Philadelphia Shift: Days Employment Status: AF – Active – Regular – Full Time Please visit the CHOP website and apply at: https://careers.chop.edu/job/Philadelphia-Contact-Center-Trainer-PA-19107/389066800/   Job Summary Responsible for providing and …

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