Rochester New York, Cincinnati Ohio (PRWEB) July 30, 2014
Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite
Intelligent Agent Self-Service capability to support Work-at-Home Program Growth
Sutherland Global Services, Incorporated (“Sutherland”), a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s industry-leading work-at-home solution.
The WorkFlex Manager Suite provides Workforce Administrators and Call Center Supervisors with the tools they need to ensure optimized intraday agent staffing and performance, while the WorkFlex Agent Suite improves employee and customer satisfaction by empowering agents with the flexibility to instantly change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels.
“We are pleased that Sutherland has selected WorkFlex,” said Larry Schwartz, CEO WorkFlex Solutions. “The ability of WorkFlex to improve intraday performance and agent satisfaction for both brick & mortar and work-at-home based call centers has made it a solution of choice for BPO’s and this announcement re-enforces our unique value proposition for companies seeking to deliver superior customer service to their clients.”
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit http://www.sutherlandglobal.com.
About WorkFlex Solutions
WorkFlex Solutions LLC is the Industry Leader in Intelligent Intraday Automation solutions for call centers. Our award-winning technology maximizes agent scheduling flexibility, optimizes intraday performance and reduces workforce administration overhead. Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government. For more information or to schedule a demo, please visit us at http://www.workflexsolutions.com.
The WorkFlex logo and “Intelligent Intraday Automation” are registered trademarks of WorkFlex Solutions LLC.