New Android/Apple Apps enable contact center agents to easily adjust their schedules anywhere/anytime right from their smartphone.
Cincinnati, Ohio (PRWEB) October 14, 2014
WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers announced today the release of new iPhone and Android apps for their Intelligent Agent-Self-Service product suite. WorkFlex empowers contact center agents with the flexibility to instantly change their schedules anywhere/anytime while ensuring that each change helps optimize staffing levels.
“The way WorkFlex has transformed the agent experience for self-service scheduling similar to how FedEx has transformed the customer experience for self-service tracking,” said Mitesh Desai, COO WorkFlex Solutions. “Our new WorkFlex mobile apps extend work-life balance empowerment literally into an agents hand.”
“Improving the customer experience is a top strategic priority shared by leading companies today,” added Larry Schwartz, WorkFlex CEO. “By improving the satisfaction of customer facing employees, WorkFlex uniquely enables companies to improve the customer experience while reducing intraday management workload for workforce administrators and supervisors at the same time.”
About WorkFlex Solutions: WorkFlex Solutions LLC is the Industry Leader in Intelligent Intraday Automation solutions for contact centers. Our award-winning technology maximizes agent scheduling flexibility, optimizes intraday performance and reduces workforce administration overhead. Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government. For more information or to schedule a demo, please visit us at http://www.workflexsolutions.com.
WorkFlex, the WorkFlex logo and “Intelligent Intraday Automation” are registered trademarks of WorkFlex Solutions LLC. Android and the Android logo are registered trademarks of Google Inc. iPhone and the Apple logo are registered trademarks of Apple Inc.