Use an Early Release program to benefit both agent and company.
November 4 –
Our company has a daily program available to the Reservation Sales Reps and Customer Care Agents called Early Release (ER). If an agent would like to leave work early without being penalized, they can sign up online via the electronic ER sheet upon arriving to work with their phone login, shift start and end time, and the time they wish to leave.
Throughout the day, the operations team determines whether they can allow agents to leave early based on the daily operational needs (service level, calls, staffing, etc). If this is an option, the agents are called according to their shift end time for early release. From the time they leave until the end of their shift is unpaid time.
This program benefits both the company and the agent. It allows the agent time off from work for personal time they may need without being penalized and it benefits the company both operationally and financially.
Note: This week’s tip provided SWPP Board Member Debbie Davis-Greene of Trase Miller. She may be reached at firstname.lastname@example.org.