Workforce Management Specialist – Valencia, CA
Company: Shield Healthcare
Workforce Management Specialist
Location: Valencia, CA
|Shield Healthcare is a leading supplier of medical products and services for the care of patients in the home. As a company with over $100m in annual sales, we pride ourselves on our commitment to provide quality healthcare services to the communities we serve and for being one of the largest employers in the Santa Clarita Valley.
We have an immediate opening in our Valencia, CA corporate office for a Workforce Management Specialist. The primary function of this position is to partner with the contact center management team to ensure effective and efficient utilization of resources to meet service level and response time objectives across all contact channels. The successful candidate will have the responsibility forsupporting efficient call center operations by planning, organizing and managing the contact center workload though accurate forecasts, staff calculations, schedules and management reports.
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.