Workforce Plng Coord II

Workforce Plng Coord II

Posted on 3-24-2015
Position Title: Workforce Plng Coord II
Job Location: Louisville, KY
Apply online: http://jobs.adp.com/louisville/client-services/jobid7206077-workforce-plng-coord-ii-jobs

Job Description
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Unlock Your Career Potential: Support at ADP. Every day, thousands of organizations around the world rely on ADP. As a worldwide leader in business outsourcing solutions with 60+ years of experience and over half a million customers, our products and services enable companies large and small to do business. As part of ADP’s support team, you play a shared role in our success — you’ll work alongside a team of talented and highly motivated individuals at one of the most innovative companies in the world. Here, you’ll find the tools and flexibility you need to create your own path, supported by comprehensive training and support to improve your skills and knowledge.

ADP is hiring an Administrative Support II professional. In this position, you’ll couple your positive attitude, superb organizational skills and deep understanding of ADP to ensure smooth functioning of activities and processes across select areas of our business.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.

RESPONSIBILITIES:

  • Perform clerical, administrative and office duties of a responsible and confidential nature
  • Route and answer correspondence
  • Independently establish, organize and maintain files and initiate follow up as needed
  • Compile, analyze and summarize statistics and information
  • Communicate new policies and procedures to the department and coordinate the gathering of information as directed,
  • Create formulas/formats of moderate complexity and determine hardware/software requirements
  • May coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports
  • Follow standardized formats and established internal procedures
  • Organize correspondence and email; respond to requests for information
  • Coordinate activities between departments and outside parties
  • Provide support to other members of management and department as requested

QUALIFICATIONS REQUIRED:

  • High School diploma or equivalent education/experience
  • Minimum of 2 years of administrative support experience in a similar environment
  • 2+ Years Workforce Management Experience
  • 4+ Years Call Center Experience
  • 2+ Years with Workforce Planning Software
  • Certified Workforce Planning Professional credentialing from the Society of Workforce Planning Professionals
  • Position will be responsible for forecasting call volume, staffing requirements, and managing service levels across business units.
  • Position will be scheduling for phone and non-phone work.
  • Ad hoc reporting requests from Avaya or Genesys WFM system.
  • Will need to manage requests and relations ships with contact center operations leadership, executive leadership, information technology, finance, human resources, and internal customer base.
  • Insure relevant and material items are incorporated into each monthly forecast. Prepare FTE schedules for each site and reconcile to plan and forecast
  • May assist Workforce Manager with forecasting future plans for the calendar year or specifically for year-end based on anticipated call volume increases
About ADP
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success.
 Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
EEO Statement
ADP is an Equal Opportunity Employer; Minorities/Females/Veterans/Disabled. ADP believes that diversity leads to strength.