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Tradeshows/Conferences/SWPP Meets:
| Event |
Date |
Location |
City |
Call Center Summit |
Jan. 26-29 |
Disney Contemporary Resort
|
Orlando, FL |
Call Center Demo |
Feb. 25-27 |
Hyatt Regency Miami
|
Miami, FL |
SWPP Annual Conference
|
March 18-20 |
Opryland Hotel
|
Nashville, TN |
Education:
Web Seminars from The Call Center School
90-minute seminars @ $300 each*
| Title |
Winter 2009 |
Spring 2009 |
| Data Collection and Analysis: Getting Off to the Right Start |
Jan 30 |
May 8 |
| Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
Feb 6 |
May 15 |
Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
Feb 13 |
May 22 |
| Scheduling Principles and Problems: Solutions to Scheduling Challenges |
Feb 27 |
May 29 |
| Managing Daily Service Levels: An Intra-Day Guide to Managing Staff and Service |
Mar 6 |
June 5 |
| Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
Mar 13 |
June 12 |
Skill-Based Routing Complexities: Traditional
and Multi-Channel |
Mar 20 |
June 19 |
| Performing a Workforce Management Audit |
Mar 27 |
June 26 |
| Attendance and Adherence: Getting and Keeping Bodies in Seats |
Apr 3 |
July 10 |
* Also available in e-learning format
Copyright ©2009 Society of
Workforce Planning Professionals. All rights reserved.
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