Events Calendar

Events Calendar

Conferences and Meetings
More information available at www.swpp.org/events/upcoming.

Title Date Location
Contact Center Expo May 22-25 Orlando, FL
Engage – Verint Conference May 22-25 Orlando, FL
QA Virtual Conference June 6-10 www.ecrmevents.com
WFM Virtual Conference June 12-16 www.ecrmevents.com
Call Center Week June 26-30 Las Vegas, NV
ICMI Symposium June 27-30 Alexandria, VA
SWPP/QATC Regional Meeting June 27 Alexandria, VA
SWPP/QATC Regional Meeting August 11 Jacksonville, FL
SWPP/QATC Regional Meeting August 16 Brampton, Ontario, Canada
SWPP/QATC Regional Meeting August 17 Menomonee Falls, WI
SWPP/QATC Regional Meeting August 18 Lewisville, TX
QATC Annual Conference Sept. 19-21 Nashville, TN
Contact Center Demo & Conference Sept. 25-27 Las Vegas, NV
SWPP/QATC Regional Meeting Sept. 28 Gold River, CA
SWPP/QATC Regional Meeting Oct. 19 Salt Lake City, UT
SWPP/QATC Regional Meeting Oct. 26 Hingham, MA
ICMI Symposium Nov.  13-15 Orlando, FL

 

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session.  There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.

Title Date Time
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost  June 21​ 1:00 CT
Scheduling Strategies: Definitions and Decisions for Successful Schedules  July 12 1:00 CT
Managing Schedule Adherence: Creating an In-Place and On-Time Culture  Aug. 9 1:00 CT
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track  Sept. 13 1:00 CT
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track  Oct. 11 1:00 CT